Bilingual Customer Support Representative

Description

We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.

In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.

This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.
What You'll Do

- Respond to customer inquiries via phone, email, and support channels

- Assist customers with order status questions

- Support subscription and account management requests

- Help customers navigate services and available resources

- Escalate inquiries when appropriate

- Maintain accurate customer records and documentation

- Deliver empathetic and professional customer service

- Meet quality, productivity, and customer satisfaction goals

- Follow all customer privacy and compliance requirements

Compensation & Contract

- USD $5.50 per hour

- Paid weekly

- Independent Contractor

Training & Schedule

- Monday-Friday, 8:00 AM-5:00 PM Central Time.

- Ongoing schedules will be communicated during the hiring process.

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.


Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

- Application Form

- Prescreen Questionnaire

- Video Interview

- Live interview

- Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.
Requirements
What We're Looking For

- Fluent English and Spanish communication skills

- Minimum 1 year of customer service or call center experience

- Strong phone communication skills

- Professional written communication skills

- Empathy and patience when assisting customers

- Strong attention to detail

- Ability to work independently in a remote environment

- Comfortable discussing sensitive wellness-related topics professionally and respectfully

Nice to Have

- Telehealth support experience

- Healthcare support experience

- Pharmacy support experience

- E-commerce customer service experience

- Experience with Dialpad, Zendesk, Freshdesk, or similar platforms

Originally posted on Himalayas