BeyondTrust EPM / Application Integration Consultant

Position Overview

MetroSys is seeking an experienced BeyondTrust Endpoint Privilege Management (EPM) Consultant to provide ad hoc professional services supporting a client experiencing application connectivity issues involving BeyondTrust EPM and Resideo/Honeywell Compass software .

The client currently has approximately 110 BeyondTrust EPM Desktop Cloud licenses for Windows and macOS endpoints . BeyondTrust has been implemented and was operating successfully; however, certain Windows workstations running Compass are now unable to connect to remote alarm panels despite being governed by the same BeyondTrust policies.

The consultant will be responsible for performing a cross-platform technical assessment to determine whether the issue originates from BeyondTrust EPM policies, Windows/Microsoft components, SQL/.NET dependencies, endpoint security controls, network behavior, or the Compass application itself.

This is not intended to be a traditional break/fix support role. The consultant should be capable of owning the investigation across multiple technologies, isolating the root cause, implementing or recommending remediation, and documenting appropriate BeyondTrust configuration and application-management practices.
Key Responsibilities

- Review the client's existing BeyondTrust EPM Desktop Cloud configuration, policies, application rules, elevation policies, and endpoint behavior.

- Troubleshoot Compass installation and runtime behavior across affected and functioning Windows endpoints.

- Compare a known-working workstation against affected systems to identify differences in configuration, policy enforcement, permissions, services, registry settings, networking, and application dependencies.

- Investigate whether BeyondTrust policies or endpoint controls are affecting or redirecting Compass communications with remote alarm panels.

- Review application dependencies including Microsoft .NET Framework, SQL Server Express, Windows services, application permissions, and local security settings .

- Analyze Compass outbound communications and determine whether connections are being blocked, redirected, modified, or otherwise affected by endpoint or network controls.

- Review BeyondTrust application events, audit information, policy matches, elevation activity, and other available logs to identify potential conflicts.

- Temporarily test or modify BeyondTrust policies in a controlled manner to isolate EPM as a potential cause without unnecessarily weakening endpoint security.

- Coordinate troubleshooting findings with BeyondTrust, Resideo/Honeywell, Microsoft, and the client's internal IT team as appropriate.

- Identify the root cause or provide a documented technical assessment identifying the most likely responsible component and recommended next steps.

- Implement approved BeyondTrust configuration changes or application exceptions when required.

- Document final configuration, troubleshooting findings, remediation steps, and recommended BeyondTrust EPM best practices.

- Provide additional BeyondTrust professional services using a block-of-hours model as requested by the client.

Required Qualifications

- Strong hands-on experience with BeyondTrust Endpoint Privilege Management (EPM) Cloud for Windows .

- Experience creating, troubleshooting, and modifying BeyondTrust application control and privilege-management policies.

- Strong Windows endpoint troubleshooting experience.

- Working knowledge of Windows networking, application communications, DNS, firewall behavior, services, registry, and security controls .

- Experience troubleshooting Windows applications dependent upon .NET Framework and Microsoft SQL Server/SQL Express .

- Ability to analyze application behavior using Windows and network diagnostic tools.

- Experience troubleshooting situations involving multiple vendors where the source of the issue is initially unknown.

- Ability to independently perform discovery, testing, root-cause analysis,