Benefits Specialist

Overview:

TrueBlue , Inc. (NYSE:TBI) is the people company. We were founded on the idea that by connecting people and work, we can help our clients grow their businesses while growing ours. Ever since our first office opened more than 30 years ago, TrueBlue has been committed to connecting people and work and helping to change lives. Whether our client is a small business on Main Street or a Fortune 500 company, we work equally hard to find the people they need to be successful. Publicly traded since 1998, TrueBlue provides a talented workforce of over 611,000 people to companies around the world each year through three segments: PeopleReady, PeopleManagement, and PeopleScout.

What we do has a powerful and lasting impact on the world. When we connect people and work, we accomplish something important. As the world of work changes, so does our business. What remains constant is our commitment to being a force for good for the candidates, associates, customers, and communities that we serve.

The Benefits Specialist performs a variety of administrative tasks in support of the organization's employee benefits function. This entry-level role provides day-to-day support for benefits enrollment, recordkeeping, and employee inquiries.

Location: Remote
ESSENTIAL DUTIES and RESPONSIBILITIES

Include the following. Other duties may be assigned.

- Responds to routine correspondence and inquiries from employees, benefits carriers, and vendors

- Answers basic employee questions regarding benefits offerings, eligibility requirements, and coverage details, escalating more complex inquiries as needed.

- Supports open enrollment activities, including distributing materials, tracking submissions, and answering employee questions.

- Demonstrated proficiency in ServiceNow or other ticket tracking/case management systems for logging, tracking, and resolving employee inquiries.

- Verifies enrollment data for accuracy and reconciles discrepancies with benefits providers or internal payroll systems.

- Refers complex issues, escalations, or plan interpretation questions to higher-level benefits staff or management.

- Performs other clerical and administrative duties as assigned in support of the broader Total Rewards team.

- Maintains confidentiality of employee benefits information in accordance with company policy and applicable regulations (e.g., HIPAA).

EDUCATION and EXPERIENCE

- Typically requires a high school diploma or equivalent.

- 1 – 2 years of relevant experience, preferably in benefits administration, human resources, or a related administrative support role.

- Performs work under direct supervision.

- Handles basic issues and problems independently; refers more complex issues to higher-level staff.

- Possesses working knowledge of benefits administration subject matter, including general familiarity with common benefit types (medical, dental, vision, retirement plans)

CORE KNOWLEDGE and SKILLS

- Basic understanding of common employee benefit types, including medical, dental, vision, life insurance, disability, and retirement/401(k) plans.

- General knowledge of benefits enrollment processes, including new hire enrollment, open enrollment, and qualifying life events.

- Familiarity with basic benefits terminology (e.g., premium, deductible, copay, coinsurance, beneficiary, COBRA).

- Working knowledge of HRIS/benefits administration systems for data entry and recordkeeping.

- Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.

- Basic understanding of data privacy and confidentiality requirements related to employee health and personal information (e.g., HIPAA).

- Strong organizational skills with the ability to manage multiple forms, records, and deadlines simultaneously.

- Accurate data entry and recordkeeping skills with strong attention to detail.

- Ability to follow established procedures and escalate exceptions appropriately.

- Customer-service orientation with t