AWS Connect Solution Architect

This is a remote position.
Amazon Connect Solution Architect (Remote, Colombia)

About the Role We are seeking an Amazon Connect Solution Architect to join a global technology company specialized in cloud-based contact center and AI-driven solutions. In this role, you will lead the design, delivery, and optimization of end-to-end AWS contact center solutions, integrating Amazon Connect , Lambda , Lex , and Salesforce Service Cloud Voice . This position is ideal for professionals with strong technical expertise, delivery experience, and advanced English communication skills who can lead conversations with global teams and clients.
Key Responsibilities
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Ensure customer success in designing, building, and launching Amazon Connect solutions for enterprise clients.

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Conduct technology assessments and ROI analyses to identify opportunities for migration to AWS CCaaS (Amazon Connect).

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Facilitate business process and requirements reviews , translating them into scalable cloud architectures.

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Lead architectural discussions with customers and internal teams to ensure successful deployment in the cloud.

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Translate requirements into end-to-end contact center designs leveraging Amazon Connect, Lambda, Lex, CloudFormation , and other AWS services.

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Oversee and mentor technical teams to deliver solutions on time, on budget, and with high quality .

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Act as a bridge between business stakeholders and technical teams , ensuring clear communication and alignment.

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Drive best practices in Amazon Connect delivery and architecture across all customer engagements.

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Manage project communications, training, and enablement for customer success.

Requirements

Required Skills and Experience
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3+ years of experience designing and delivering Amazon Connect solutions.

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5+ years of experience in cloud architecture and customer-facing contact center projects.

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Strong background in AWS services (Lambda, Lex, CloudFormation, DynamoDB, API Gateway, S3).

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Experience with CRM integrations , preferably Salesforce Service Cloud Voice .

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Hands-on scripting/coding (Python, Java, C#, .NET, or Node.js).

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Strong API integration, troubleshooting, and debugging skills.

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Familiarity with communications protocols and APIs such as WebRTC and SIP .

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Knowledge of CI/CD tools (Jenkins, GitLab CI/CD, CodeDeploy) and Agile/Scrum methodologies .

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Understanding of contact center architecture , WFM, dialers, and campaign management.

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Exposure to Genesys, Avaya, Cisco, Twilio, or other contact center platforms is a plus.

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Advanced English (C1) — excellent communication and presentation skills with executives and customers.

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AWS Certifications: Cloud Practitioner, Developer, or Solution Architect (Associate or Professional).

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Salesforce Certified Administrator (preferred).

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Ability to travel internationally if required.

Originally posted on Himalayas