Connect Tech Lead

TechLead (AWS - Connect)
Overview

We are looking for a Tech Lead / Software Architect with deep expertise across AWS, DevOps, and software development , capable of leading end-to-end architecture decisions for complex cloud-based solutions.

This role combines technical leadership, architecture design, and business alignment , with a strong focus on contact center solutions using AWS Connect . The ideal candidate understands not only infrastructure and deployment, but also application design, data flows, and business impact .

You will act as the technical authority for projects, guiding teams, making high-level decisions, and ensuring scalable, secure, and efficient systems.
Key Responsibilities
- Lead the end-to-end architecture design of cloud-based solutions on AWS

- Define technical standards, architecture patterns, and best practices

- Design and oversee data pipelines, integrations, and system interactions

- Ensure alignment between business requirements and technical implementation

- Provide technical leadership to development and DevOps teams

- Act as the main technical point of contact for clients and stakeholders

- Design and optimize AWS Connect-based contact center solutions

- Oversee CI/CD strategies, infrastructure as code (CloudFormation), and deployments

- Ensure systems meet scalability, security, performance, and reliability standards

- Participate in business reviews and solutioning , translating business needs into technical designs

- Review and approve architecture, code quality, and final deliverables

Required Qualifications
- Strong experience as Tech Lead, Software Architect, or Solution Architect

- Deep hands-on experience with AWS (architecture + implementation)

- AWS Certifications required (Associate or Professional level)

- Strong understanding of AWS Connect (or proven ability to ramp up quickly)

- Experience across DevOps + Development + Architecture (full-stack thinking)

- Experience designing distributed systems and integrations

- Strong experience with CI/CD, GitHub Actions (or similar), and IaC (CloudFormation)

- Experience with containers (Docker, ECS, Kubernetes)

- Strong knowledge of data pipelines and system data flows

- Experience with SQL and NoSQL databases

- Ability to communicate complex technical decisions clearly to both technical and non-technical stakeholders

Nice to Have
- Experience in contact center industry

- Multi-cloud exposure ( GCP, Azure )

- Strong scripting/programming skills ( Python, Node.js, etc. )

- Experience in pre-sales or technical consulting roles

- Advanced English

Originally posted on Himalayas