Atlassian Cloud Administration

We are looking for a Atlassian Cloud Administration, in Mexico, with 2-4 years of experience.
Key responsabilities:
- Atlassian Cloud Administration

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Administer and maintain Jira Software Cloud and Confluence Cloud configurations.

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Configure workflows, issue types, schemes, custom fields, permissions, and automation rules.

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Maintain and administer permission groups aligned with governance and project needs.

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Ensure consistent application of SDLC workflow and naming standards.

- AI Enablement & Support

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Enable and support the use of Rovo AI and Atlassian Intelligence across Jira and Confluence.

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Assist users with AI-assisted features such as summarization, search enhancements, suggestions, and smart automation.

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Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools.

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Ensure AI-powered features are used in alignment with established SDLC processes and governance.

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Identify basic workflow improvements that can leverage AI-assisted automation and partner with the Senior Manager for strategic evaluation.

- SDLC Tooling Support

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Provide administration support for Phoenix Incident Management (basic configuration and usage support).

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Provide administration support for DX (workspace presence, team connections, correct tool mapping).

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Administer Tempo Timesheets at a foundational level.

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Administer Jira add-ons and maintain their configuration integrity.

- Integrations, APIs & Automation

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Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools.

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Manage REST API integrations and webhook connections across tools (required skill).

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Troubleshoot automation rules, workflows, and sync issues across connected systems.

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Ensure integration reliability and correct data flow throughout the SDLC ecosystem.

- Governance, Compliance & Audit Reviews

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Implement governance standards — workflow templates, permission models, naming conventions, and automation patterns.

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Conduct regular audit reviews of SDLC tools to ensure proper usage, compliance, and alignment with governance standards.

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Identify misconfigurations or misuse and partner with teams to correct deviations.

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Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups.

- Technical Support & Liaison Responsibilities

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Troubleshoot configuration, workflow, permission group, and integration issues.

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Act as a liaison to Global Technology for escalations involving identity, infrastructure, or vendor interactions.

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Maintain documentation, admin guides, configuration standards, and support materials.

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Assist in training and onboarding teams on tools, AI features, and workflows.

What You Bring (Must-Haves)

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2–4+ years administering Atlassian Cloud (Jira Software + Confluence).

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Experience administering Jira add-ons and managing add-on configuration.

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Experience with basic administration of Tempo Timesheets

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Strong experience with REST APIs and webhook management across SDLC tools.

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Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).

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Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level.

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Understanding of Agile SDLC workflows and tooling impacts.

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Strong troubleshooting and communication skills.

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Experience performing tooling audits and managing permission group structures.

Nice to Have

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Basic administration of Phoenix Incident Management , or DX .

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Atlassian Administrator Certification (ACP-620 or ACP-420).

Originally posted on Himalayas