Associate Software Developer - AI

About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake up every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration technology that helps companies connect better. We have a strong track record of growth and profitability and are committed to creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a little intense, we promise that you will not be bored. Intermedia is a place where you can pursue your passion for creating and supporting great cloud technology.

Our culture is built on teamwork and transparency. We hold each other accountable and always have each other’s backs.
Are you ready to make your mark?

About the Role

We are looking for an Associate Software Developer to join our engineering organisation, with a focus on AI assistants.

This is an excellent opportunity to build backend applications and services while gaining practical experience with AI-powered products. You will work alongside experienced engineers to develop secure, reliable and maintainable features for our customer-facing platforms. The ideal candidate has a good foundation in backend development, enjoys solving problems and is keen to learn more about cloud services, APIs, enterprise systems and applied AI.

What You Will Be Doing

- Develop, test and maintain backend services that support AI assistants.

- Help integrate large language models, enterprise data, APIs and workflow automation into customer-facing products.

- Contribute to features such as conversation summaries, knowledge assistance, suggested responses, search, task automation and agent guidance.

- Build and maintain REST APIs and integrations with internal and external systems.

- Support the implementation of appropriate validation, monitoring, fallback and human-review mechanisms for AI-powered features.

- Write readable, maintainable and testable code that follows established engineering standards.

- Participate in code reviews, testing, troubleshooting and technical discussions with support from experienced engineers.

- Collaborate with product, UX, data, security, QA and platform teams to develop and release new features.

- Investigate and resolve issues across backend services, APIs, databases and integrations.

- Continue developing your knowledge of backend engineering, cloud technology and applied AI.

What You Will Bring to the Role

- A bachelor’s degree in Computer Science, Information Technology or a related field, or equivalent practical experience.

- Good knowledge of one or more backend programming languages and associated frameworks.

- A foundational understanding of object-oriented programming, data structures and software design principles.

- Some experience developing or consuming REST APIs.

- Knowledge of relational databases and SQL; experience with Microsoft SQL Server would be beneficial.

- Familiarity with testing, source control tools such as Git and collaborative software development practices.

- Good analytical and problem-solving skills, with a willingness to ask questions and learn from feedback.

- Strong communication and collaboration skills.

- An interest in AI assistants, large language models, conversational AI or workflow automation.

- Some exposure to LLM APIs, prompt design, retrieval-augmented generation, embeddings or vector search through professional, academic or personal projects would be beneficial.

- Familiarity with JavaScript, TypeScript and a framework such as React or Angular would be an advantage.

- Familiarity with Agile development, CI/CD, cloud platforms or DevOps practices would also be beneficial.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ab