Associate Director of Quality Assurance

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Humana is evolving how creative and content work is planned, reviewed, governed, and delivered across the enterprise. As Associate Director, Quality Assurance, you will lead the QA function that helps ensure work produced by both internal and external agencies is accurate, compliant, on brand, and ready for execution.

In a typical day, you may set quality standards, identify quality risks, guide review practices, partner with intake, creative, account, compliance, and operations leaders, and coach team members on standards that strengthen the consistency of our creative output. This includes helping teams reflect a unified tone of voice, uphold brand standards, and deliver work that feels cohesive, accurate, and ready for downstream execution. This role supports better experiences for members, patients, caregivers, and business partners by helping teams get the work right from the start.

TheAssociate Director, Quality Assurance leadsthequalitystrategy,standards,and review practices that improve the accuracy, completeness, and readiness ofmarketing collateral. This rolegovernsquality by ensuringwork produced by internal and external agenciesmeetscompliance, regulatory, accessibility,and brand requirements. TheAssociate Directorpartners across teams toidentifydefects early, reduce rework, strengthen compliance readiness, and improve the experience for stakeholders and delivery teams. Through coaching, reporting, and continuous improvement, this role helps Humana deliver clearer, more effective communications and experiences for the people we serve.

Key Role Functions

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Lead quality assurancestrategy and governancefor the Creative and Content team, ensuring work is complete and aligned to predefined standards beforepartnerand legal routing

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Establish andscalequality standards, checklists, documentation routines,reporting practices,and escalation paths that reduce defects, rework, and delivery delays

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Partner with intake, account, creative, operations, compliance, legal, and businessleaderstoidentifyrisks early and support compliant, on-brand work

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Lead and develop a team of proofreaders, setting priorities, coaching for accuracy and consistency, and ensuring work meets quality, brand, compliance, and readiness standards

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Monitor quality trends,recurring issues, and risk indicators; translate insights into process improvements, training, and leadership recommendations

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Guideteam members andcross-functionalpartners on intake expectations, quality criteria,governance practices, and continuous improvement opportunitiesthat improve speed, clarity, and accountability.

Use your skills to make an impact

Required Qualifications

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Bachelor’s degree in Business, Marketing, Communications, or a related field, orequivalentprofessional experience

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8+years of professional experience in quality assurance, proofreading, regulated communications,marketing operations, creative operations,ora related field

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2+ years of experience leading associates, managing direct reports, or directing cross-functional quality assurance, creative operations, or regulated communications workstreams

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Demonstrated experience creating, scaling,orgoverningquality standards,styleguidance,consistencyguidelines,checklists, and review practices in a complex organization

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Experiencepartneringwithsenior stakeholders acrossbusiness, creative, operations, compliance, or legalteamsto resolve issues, manage risk,and improve creative consistency

Preferred Qualifications

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Experienceleading quality assurance, proofreading, or regulated communications practicesin health care, health insurance, Medicare, Medicaid, or another highly regulated industry

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Experienceimprovingmarketing, creative, content, or agency intake,scoping, routing, and reviewworkflows

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Working knowledge of compliance, accessibility, brand governance, privacy,approval requirements, and risk controlsfor customer-facing commun