Associate Customer Operations Representative

Symetra offers a thrilling chance to become part of our team as an Associate Customer Operations Representative ! About the role Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing our term product, with consistently increasing transaction knowledge. What you will do - Answer incoming and complete outbound phone calls from agents and customers for both our service and technical queue. Assisting with a variety of inquiries, including status on pending applications and pending in-force transactions; assisting with specific in-force policy questions, product information and service issue resolution. Requires a working knowledge of processes and procedures for In-force Back Office, navigating multiple administrative systems. Required to document detailed and concise notes on all interactions. - Train and assist Associate CSRs. - Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy. Perform additional tasks at the request of management. Why Work at Symetra Here’s what some of our employees share about why they choose to work at Symetra : “I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home. - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. - Want more details? Check out our Symetra Benefits Overview. Compensation Hourly Range: $22.00 - $30.87 plus eligibility for annual bonus program. Who You Are - High school diploma or equivalent work experience, college degree a plus. - 1-3 years of cumulative, relevant experience - Has a basic understanding of computer applications and data entry We empower inclusion At Symetra , we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: Work Authorization Employer work visa sponsorship and support are not pro