AR & Collections Manager

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

What’s the Opportunity

The AR & Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale. The AR & Collections Manager reports to the VP Accounting and partners closely with the Accounting Manager – Billing & Revenue, Sales, Revenue Operations, and Customer Success.

Collections & Accounts Receivable

- Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation.

- Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds.

- Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis.

- Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management.

- Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take prompt action.

- Develop and enforce credit policy, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with VP Accounting.

- Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes quickly.

- Build and maintain strong customer relationships that support timely payment without damaging commercial relationships.

- Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers.

Payment Methods, Cash Receipts & ACH Migration

- Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk. Set migration targets and report progress monthly.

- Develop and execute a customer outreach and enrollment campaign for ACH adoption, in partnership with Sales, Customer Success, and the billing team.

- Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite.

- Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA.

- Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately.

- Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status.

- Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances.

New Customer Onboarding & Credit

- Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup.

- Establish a credit review process appropriate for a fast-growing SaaS environment, including c