AI Data & Insights Officer

AI Data & Insights Officer (FTC)
Borough, South London (SE1 1EP)
Worldwide Events Group

Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human‑to‑human connection. Innovation drives our evolution. We’re embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities.

Our work is delivered through two industry‑leading brands, each serving a distinct global community.
Private Luxury Events: Expect the Extraordinary

Private Luxury Events delivers world‑class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people.
M&I

M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations.
The Role

The AI Data & Insights Officer is responsible for turning WWE's business data into reliable insight, reusable intelligence and measurable value. Working within Agent Factory, you will ensure that AI agents, automations and decision-makers can access accurate, well-structured and actionable information. 

You will work across Salesforce, event platforms, marketing systems, operational tools and AI knowledge sources to improve data quality, build analytical capabilities, support retrieval-augmented generation (RAG), identify commercial opportunities and measure the performance of deployed agents. 

This is a hands-on, business-facing role at the intersection of data analysis, business intelligence, AI enablement and commercial decision-making. 

This is an initial six-month fixed-term contract opportunity, with the potential for extension, reporting to the Head of AI Implementation.
Responsibilities

Data & Intelligence 
- Develop and maintain datasets, models and insights that support AI agents and business decision-making. 

- Consolidate, cleanse and structure information from Salesforce, event platforms, marketing systems and operational tools. 

- Define practical data-quality, metadata and governance standards for information used by Agent Factory. 

- Identify trends, risks and commercial or operational opportunities within WWE datasets. 

- Support secure, reliable data flows between approved systems and agent solutions. 

AI & Agent Enablement 
- Create and maintain knowledge bases and retrieval structures that improve agent accuracy and usefulness. 

- Support the design, testing and optimisation of RAG capabilities across the Agent Factory ecosystem. 

- Prepare evaluation datasets and test cases for assessing agent outputs. 

- Work with Agent Engineers and Agentic Capability Engineers to translate business data into reusable agent skills, tools and intelligence services. 

- Monitor data-related failure patterns and recommend improvements to source content, retrieval and agent behaviour. 

Analytics & Performance 
- Design dashboards, scorecards and reporting that provide meaningful visibility of business performance. 

- Define and track measures for agent adoption, accuracy, time saved, operational impact and commercial value. 

- Evaluate the ef