Advisor, HRSS Tier 2 Employment Administration

Employment Type:
Full time Shift:
Day Shift Description:
Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.

Note: “patients” refers to patients, clients, residents, participants, customers, members Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus :
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.
Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis :
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Employment Administration Advisor is a subject matter expert responsible for managing complex employment transactions, ensuring data accuracy, and resolving high-level escalations. The role oversees critical processes such as promotions, job changes, supervisor org, mass change, and EIB workflows, eligibility decisions, and MTA support as needed. It supports vendor coordination, conducts audits and root cause analysis, and identifies opportunities to improve workflows and system accuracy. The advisor contributes to projects and changes initiatives, communicates clearly to resolve issues, and consistently delivers high-quality, compliant work across the employment administration function.
Delivering the Colleague Experience 
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Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the organization's mission & values and ensuring colleagues feel genuinely valued and respected through case management and phone interactions as appliable 

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Provide case resolution, while maintaining SLA standards for colleague inquiries where applicable.  

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Utilizes case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements  

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Respond to HR inquiries related to benefits administration, HRIS systems, and policy interpretation with accurate and complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefits, pay and other areas.  

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Provide warm transfer/direct colleague-leader connections to ensure excellent colleague experience

Employment Case Management &