AD, Tech/Ops Data Partnerships
Job Description Summary
This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel. Job description summary
This Associate Director role sits within Data Partnerships Operations and reports to the Data Partnerships Leads. The role supports smooth onboarding and ongoing management with data partners/vendors, serving as a day-to-day coordination point across business stakeholders, brands, functions, Data Partnerships, data partner/vendor technical teams, DEO, IM DnA, and cross-functional technical teams. The role requires close alignment with business priorities and operating rhythms to help ensure data is flowing correctly, metadata is captured on data assets, catalogs and inventories remain current, and issues are triaged, escalated, and resolved in a timely manner.
The Associate Director will orchestrate technical onboarding in collaboration with DEO, support day-to-day data operations post-go-live, coordinate real-time issue resolution across data partners/vendors and internal teams, track SLA adherence and delivery performance, and maintain the documentation, metadata, catalog inputs, and operational insights needed to strengthen data partner/vendor execution and trusted data asset management.
Job Description
Key Responsibilities:
- Serve as the day-to-day coordination point across business stakeholders, brands, functions, Data Partnerships, data partner/vendor technical teams, and Novartis data engineering teams, including DEO / IM DnA.
- Support smooth technical onboarding in collaboration with DEO, ensuring alignment on data formats, metadata, delivery requirements, catalog inputs, and readiness milestones.
- Provide ongoing technical operations support post-go-live, working cross-functionally in the cadence of business stakeholders, brands, and functions to monitor ingestion, confirm data is flowing correctly, track pipeline performance, and coordinate issue resolution.
- Maintain and manage a centralized data issue tracker covering both technical and business-related issues, ensuring visibility, ownership, validation, and closure.
- Coordinate timely data quality issue resolution across data partners/vendors and internal teams, using business context to prioritize risks, escalate recurring issues, and provide actionable insights to Data Partnerships leadership.
- Support working-level data partner/vendor technical relationship management, including frequent operational touchpoints, delivery follow-up, real-time issue triage, escalation, and performance discussions.
- Track SLA adherence and delivery performance, proactively flagging risks, recurring gaps, and opportunities to improve reliability.
- Maintain data documentation, metadata, data partner/vendor documentation, data asset inventory inputs, catalog updates, onboarding progress, delivery health metrics, and back-end process tracking.
Novartis is seeking an Associate Director, Tech/Ops Data Partnerships to support smooth onboarding and ongoing management with data partners/vendors, working closely with business stakeholders, brands, functions, Data Partnerships, DEO, IM DnA, and technical stakeholders to ensure data is flowing correctly, metadata is captured on data assets, catalogs are updated, and operational issues are tracked through resolution. The ideal candidate brings strong operational discipline, technical fluency, data partner/vendor coordination experience, and the ability to operate within the cadence of business teams, understand stakeholder priorities, and translate technical execution into clear business impact.
Essential Requirements:
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Education: Bachelor's degree in related field is required; Master of Science and/or MBA strongly preferred
- Minimum