Active Member Marketing Manager

Twin Health

At Twin Health , we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

Today, Twin Health does almost no proactive marketing to our active members. Once someone enrolls, nearly every communication they receive is either a product-triggered push notification or a message from their care team. That has taken us a long way — but it leaves an entire layer of engagement unbuilt.

We are hiring our first Active Member Marketing Manager to build that layer. You will own the strategy and the execution of every proactive, non-clinically led communication a Twin member receives: email, SMS, in-app and push campaigns, direct mail testing, member webinars, and additional channel exploration we have not yet tried. You will design how those communications layer into the care team relationship and the product notification ecosystem already in place.

This is a build role requiring both strategic vision as well as executional know how. Twin members, data, clinical outcomes, and Braze infrastructure is already in place. What does not exist is a deliberate lifecycle program. You will write the strategy, then ship it yourself. We are looking for someone who can point to campaigns they personally built and outcomes they personally moved.
Responsibilities

Active Member Strategy and Program Ownership

- Map the member journey to build sustained engagement, as well as winback for lapsed members, and define the communication strategy for each stage, including who we deliberately choose not to message.

- Own the annual and quarterly engagement roadmap, with a defined direction on stage involvement

- Build a segmentation model grounded in real member behavior, sensors, app engagement, care team interaction, clinical trajectory, enrollment channels, etc.

- Govern the member communication calendar across marketing, care team, product, and clinical, so members experience one coherent voice instead of four uncoordinated ones.

Integration with the Care Team and Product Ecosystem

- Inventory the existing touchpoint landscape and maintain that map as the source of truth.

- Partner with Care Delivery and Clinical leadership to define the boundary between a marketing communication and a clinical one. Member marketing should make the care team more effective, not compete with it for attention.

- Design