Account Manager – Rio de Janeiro, Brazil

This position sits in our Sales organisation and is measured on retention and expansion. You will own a book of existing enterprise customers, keeping them successful, renewing them on time and growing them into wider deployments, working closely with Pre-Sales, Field Deployment Engineers and Account Executives.
What you'll do

- Own a portfolio of enterprise accounts and their renewal and expansion targets.

- Build trusted relationships with risk, compliance, legal, security and AI leaders across each account.

- Run account plans, quarterly business reviews and renewal negotiations.

- Find and close upsell and cross-sell opportunities, bringing in Pre-Sales and FDEs for demos, pilots and rollouts.

- Spot churn risk early and coordinate with Product and Engineering to resolve customer issues.

- Forecast renewals and expansion accurately and keep the CRM up to date.

What you'll bring

- At least 5 years of account management, customer success or sales experience in B2B SaaS, ideally with enterprise customers.

- A track record of hitting renewal and expansion targets.

- Experience managing multi-stakeholder relationships and commercial negotiations.

- Excellent communication in English and Portuguese; Spanish is a plus.

- Organised, proactive account management habits and proficiency with CRM tools.

- A genuine interest in enterprise buyers and topics such as risk, compliance, technology and AI.

Nice to have

- Experience with AI, data, security or GRC software.

- Experience managing accounts in financial services, insurance or other regulated industries.

- Familiarity with AI governance frameworks such as the EU AI Act, NIST AI RMF or Brazil's proposed AI regulation.

Location and working model

- Rio de Janeiro, Brazil.

- Hybrid or remote, with travel to customer meetings as needed.

- Close coordination with colleagues across the UK, US, India and Brazil, so some flexibility for time zones.

Compensation

Base: $40,000 USD per year, plus commission tied to retention and expansion. Contract type: PJ (pessoa jurídica). Stock options included.
Interview process

- HR screen

- Hiring manager interview

- Technical assessment

- Task or skills assignment

- Culture fit

- Offer

Salary: $40,000 USD per year, plus commission tied to retention and expansion. Contract type: PJ (pessoa jurídica). Stock options included.
Originally posted on Himalayas