Account Manager - MoneyPass Group

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Job Title
Account Manager - MoneyPass Group
We are seeking a client-focused Account Manager to support financial institution customers participating in the MoneyPass program. In this role, you will serve as a trusted day-to-day partner for clients, helping manage operational needs, resolve service inquiries, coordinate internal support, and strengthen the overall client experience.

The ideal candidate is a strong communicator and problem solver who is comfortable working across teams, managing multiple priorities, and building effective relationships with clients, internal stakeholders, and external partners.
What You Will Do

- Serve as the primary point of contact for MoneyPass clients, providing operational support, service assistance, and timely issue resolution.

- Respond to client inquiries related to program changes, additional products, service requests, onboarding, maintenance, pricing setup, settlement documentation, and issue resolution.

- Partner with teams across MGP and Fiserv to support product enhancements, defect management, parameter changes, implementation requests, and client escalations.

- Coordinate with internal and external partners to research, manage, and resolve client needs accurately and efficiently.

- Schedule and lead meetings with clients, MGP and Fiserv teams, and external partners to provide status updates, drive issue resolution, and build strong working relationships.

- Provide clear updates to stakeholders and escalate matters to leadership when appropriate.

- Support clients through multiple communication channels while maintaining a professional, responsive, and service-oriented approach.

- Lead regularly scheduled operational review sessions with clients and stakeholders.

- Measure and track key service metrics, identify improvement opportunities, and recommend products or services that may enhance the client experience.

- Contribute to continuous improvement efforts that improve automation, efficiency, quality, and consistency across servicing operations.

- Provide feedback to product, implementation, and technology partners to help improve the client experience.

- Perform other duties as assigned.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Qualifications

Bachelor’s degree in business, finance, technology, or a related field preferred; equivalent work experience may be considered.

- Strong client or operations support experience.

- Clear, concise, and professional verbal and written communication skills.

- Ability to follow established guidelines and procedures to complete tasks accurately.

- Unwavering focus on delivering an excellent client experience with every interaction.

- Strong sense of accountability, ownership, and follow-through.

- Effective problem-solving skills and sound judgment.

- Ability to manage rapid change in a fast-paced environment.

- Ability to learn quickly and make information-based decisions.

- Strong organizational and time management skills with attention to detail.

Preferred Qualifications

- Knowledge of or experience with bankcard credit/debit card services or ATM processing.

- Three to five years of experience in the financial services or banking industry interacting directly with clients.

Travel: Up to 10%

This role will perform services for TheMoneyPassGroup, a company that is jointly o