Account Manager

Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment.

About Optimy.ai, a Division of Kognitive Tech Inc.

Kognitive Tech Inc., founded in 2006, is a Sales Tech company dedicated to helping clients increase revenue and deliver exceptional customer service. Our eCommerce division, Optimy.ai, offers a sales automation platform that combines AI efficiency with human expertise to streamline customer engagement, reduce follow-up time, and improve lead-to-sale conversions. By balancing automation with personal interaction, Optimy.ai helps businesses minimize costs, maximize results, and provide customers with the seamless experience they deserve.
Responsibilities:
- As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success.

- Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers.

- Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations.

- Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success.

- Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs.

- Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions.

- Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement.

- Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns.

- Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience.

- Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction.

Compensation:
$55,000 - $60,000 plus commissions
Requirements
- Proven customer support experience as a Client Service Representative.

- Fluency in French is an asset.

- Demonstrated proficiency in effective phone communication and exceptional active listening skills.

- Proficiency with CRM systems and practices.

- Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills.

- Excellent communication and presentation skills.

- Proficiency in multitasking, prioritization, and effective time management.

- Demonstrated experience thriving in an Agile, fast-paced environment.

- Enthusiastic about learning and embracing new technologies.

- Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices.

- Possess strong independent work ethic and self-motivation, exhibiting proactive initiative.

Benefits
- Leading-edge technology that delivers amazing results.

-  Competitive compensation that rewards strong performance.