Account Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at .
Job Summary:

The Account Manager serves as the primary liaison for client engagements, building and maintaining strong client relationships while ensuring successful delivery of products, services, and project outcomes. This role coordinates cross-functional teams, manages project plans, mitigates risks, and provides regular status updates to clients while maintaining compliance with organizational and contractual standards. The Account Manager also drives business growth through proposal development, client retention, upselling opportunities, and new business development activities, including sales presentations and system demonstrations. Additionally, the role provides leadership through staff management, mentoring, performance oversight, training coordination, and talent development to support long-term organizational success.

Key Responsibilities:

Client Relationship Management

- Serves as primary and back-up contact for client engagements.

- Maintains client relationships.

- Participates in key stakeholder meetings.

- Presents written/verbal status reports to clients.

- Reviews and updates critical client documents on a regular basis.

- Reinforces and sets client expectations regarding PPL’s product application model during implementations.

Product & Subject Matter Expertise

- Functions as subject matter expert on PPL’s products.

- Serves as an internal consultant to other projects or practice areas.

Project & Operational Management

- Coordinates project requirements and client expectations among functional groups and with client.

- Creates and manages internal project work plans.

- Ensures the quality of work produced meets PPL and contractual standards.

- Develops recommended solutions to mitigate or avoid risks.

Business Development & Sales

- Manages and coordinates proposal development research, financial analysis, writing, and production.

- Identifies and act on opportunities for upselling to current clients.

- Identifies and meets with prospective clients.

- Records business development activities.

- Leads sales presentations and system demonstrations.

Training & Knowledge Development
- Oversees contracted training programs and internal training sessions.

People Leadership & Talent Management

- Manages multiple staff while providing mentoring, advice, and guidance to direct reports.

- Monitors staff performance and follows up on areas of deficiency.

- Develops next set of client partnership leaders.

- Makes final decisions on staff hiring.

Required Skills:

- Excellent client relationship management skills

- Demonstrated project manageme