3(16) Account Manager (Overlay product)

Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Location: Remote

Reports to : Director, 3(16) Overlay

Classification: Exempt __X____ Non- Exempt ______

Job Summary:

Account Manager services Enhanced 3(16), Comprehensive 3(16) and Institutional 3(16) clients; maintains Bundled Recordkeeper/client/advisor relationships for approximately 100 Comprehensive clients and assists with Enhanced 3(16) clients; reviews compliance testing; contribution calculations; sign / file Form 5500 and works with auditors. The position requires high levels of confidentiality and the ability to work as part of a team, while independently managing accounts. Excellent communication skills and a full understanding of customer service is a must. Position is for experienced Account Managers.

Responsibilities :

- Provides timely, superior customer service and issue resolution to clients and advisors

- Maintains client relationships with high client retention rate

- Interprets plan documents. Able to identify and effectively communicate improvements to clients and partners.

- Thorough knowledge of ERISA, IRS & DOL regulations regarding qualified plans

- Works with assigned Administrator to ensure deadlines are met timely

- Works with client to ensure Plan corrections are properly executed

- Support the training and development of new team members by providing guidance, sharing best practices, and helping them develop the skills and knowledge needed to succeed in the role.

- Participate in projects throughout the year in order to support the team in meeting industry deadlines.

- Assigned Account Manager for key clients, including large and significant retirement plans.

Enhanced 3(16), Comprehensive 3(16) and Institutional 3(16) Responsibilities:

- Review Form 5500 as prepared by Bundled Recordkeeper

- Review compliance Testing as prepared by the Bundled Recordkeeper (ADP/ACP; 415; 402(g) 416, 410(b))

- Review census data including any data integrity reports, if applicable

- Review employer contribution calculations as prepared by Bundled Recordkeeper

- Review participant QDROs prior to sending to Legal

- Review hardship distribution requests

- Work with plan’s Form 5500 auditor to provide limited audit support for Enhanced 3(16) clients.

- Provides oversight and management of the following tasks as performed byBundled Recordkeeper for an assigned client base of approximately 100 Comprehensive clients.
- Review Plan Document

- Review SPD and SMM for compliance with ERISA

- Review recordkeeper’s preparation and delivery of required plan Notices (including the participant fee disclosure notice)

- Review eligibility provisions and determinations

- Review enrollment

- Review vesting

- Authorize and review the Bundled Recordkeeper’s preparation of SAR

- Confirm forfeitures / Suspense Accounts were used in accordance with plan document

- Confirm the Bundled Recordkeeper processed all involuntary distributions

- Conduct Annual Plan Review (APR)

- Works with Bundled Recordkeeper to pull contribution report to track the timeliness of contributions

- Works with plan’s Form 5500 auditor to provide audit support.

Requirements:

- 5+ Years of Defined Contribution retirement compliance and service experience

- Minimum of 1 year in Account Manager or similar role in retirement administration.

- QKA designation required or willingness to attain.

- Excellent Client Relationship skills

- Mastery of administrator functions and skills

- Problem solving ability

- Excellent communication and organizational skills

- Ability to work in fast paced team environment

- Knowledge of Excel and other Microsoft applications/software

- Experience with FT Williams strongly desired

- Ability and willingness to provide a high level of service to clients and partners.

- 3(16) Fiduciary Services knowled