XTN-9697761 | PSO JUNIOR TECHNICAL PROJECT ENGINEER
The PSO (Professional Services Organization) Zoom Phone team is a global, cross-functional group of engineers and project managers dedicated to the successful deployment, configuration, and optimization of Zoom Phone solutions for enterprise customers. As a Junior Technical Project Engineer (JRPE), you will work alongside experienced Senior Project Engineers and Technical Project Managers, providing hands-on build assistance and technical support across active customer deployment projects.
Our team operates with a strong culture of knowledge sharing, mentorship, and continuous improvement — junior engineers are supported through structured shadowing, guided task execution, and progressive ownership of project workstreams as skills develop.
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Work Where You Work Best: Thrive in a fully remote environment from your own home office.
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Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
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Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.
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Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
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Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.
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Assist senior-level engineers with system troubleshooting and various customer-facing implementation initiatives.
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Build and modify operational call flows based on documented solution designs and customer requirements.
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Provision new Zoom Phone users and perform system configuration, validation, and functional testing for deployment requests.
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Test and validate all serviced requests to ensure accuracy and full functionality.
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Submit and manage incident tickets and feature requests efficiently using the organization's ticketing system.
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Create Zoom Phone project documentation, including detailed call flow diagrams and comprehensive runbooks.
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Author, update, and maintain knowledge base articles to support customer environments.
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Support MACD (Moves, Adds, Changes, and Deletes) activities for customer environments.
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Collaborate with cross-functional teams — including Project Managers, Senior Project Engineers, and Porting Team Members — to ensure timely completion of project deliverables.
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Follow established engineering processes, documentation standards, and quality guidelines.
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Continuously expand technical knowledge through training, mentorship, and hands-on project experience.
Basic Qualifications
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Degree or Diploma in Computer Science, Information Technology, Telecommunications, Computer Engineering, or a related technical field.
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Entry-level understanding of Unified Communications (UCaaS) market space, value proposition, and use cases — particularly for Zoom Phone or similar cloud telephony platforms.
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Ability to execute tasks for small, well-defined projects under close guidance, focusing on applying foundational skills.
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Demonstrated willingness to learn new technologies quickly and contribute positively to team norms.
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Ability to work collaboratively within a global, cross-functional team with minimal supervision on routine tasks.
Preferred Qualifications
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Prior exposure to Zoom Phone, Zoom Contact Center, or other UCaaS/CCaaS platforms (e.g., Cisco, Avaya, RingCentral, Microsoft Teams).
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Hands-on experience with SIP protocol fundamentals or basic SSO/API concepts.
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Experience supporting enterprise telephony deployments, number porting, or call routing configuration.
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Familiarity with project management tools or platforms (e.g., Salesforce, Inspire Planner, or similar).
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Experience authoring technical documentation, runbooks, or knowledge base articles in a professional environment.
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Exposure to automation scripting or low-code tools that support deployment or operational workflows.
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Demonstrated ability to shadow senior engineers and take on progressively independent