Workplace Accommodation Spec (Remote, US, 31999)

Salary Range: $65,000 – $85,000

Job Posting End Date: September 11, 2026
We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac , a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac .

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
What does it take to be successful at Aflac ?

- Acting with Integrity

- Communicating Effectively

- Pursuing Self-Development

- Serving Customers

- Supporting Change

- Supporting Organizational Goals

- Working with Diverse Populations

What does it take to be successful in this role?

• Familiarity with disability claims and concepts related to workplace accommodation administration.
• Public Speaking/presentation skills

• Good understanding of medical terminology/pathology/anatomy

• Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information

• Moderate skills with Microsoft Office and other software applications
• Customer service skills
• Stress tolerance
• Math skills
• Ability to multi-task and prioritize

• Have a high level of attention to detail
• Works well under pressure
• Confidence to make claim decisions
• Results-driven

• High attention to departmental/company procedures/practices
Education & Experience Required

- High School Diploma or equivalent

- 3 - 5 years of ADA, STD, LOA, workplace accommodation or relevant experience

- Demonstrated proficiency in product specific areas of STD, LTD or Accommodation/Absence Management as well as federal and state regulations governing these products and services

- Must have or be willing to participate in training to become certified in ADA or workplace accommodation services.

- Must agree to complete ADA or workplace accommodation related certification(s), as outlined and required by current departmental policy, within 18 months of hire.

Or an equivalent combination of education and experience
Education & Experience Preferred
- Bachelor's Degree In healthcare or a related field

Principal Duties & Responsibilities

• Conducts timely, accurate, and customer-focused workplace accommodation assessments; obtains relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents.

• Engages in interactive process with employee, reviews accommodation request holistically, in adherence to all applicable laws. Maintains timely communication with customer, provides customer with accurate, detailed, and thorough review enabling the customer to render a timely accommodation decision without delays.

• Serves as subject matter expert in ADA, PWFA, and other applicable laws as it relates to workplace accommodations; represent workplace accommodation team internally and externally as an expert in the field.

• Acts as a guide and mentor for internal and external partners, answering questions and addressing concerns; works with members and clients on at-work options under the ADA, PWFA, and other applicable laws; participates as needed in client discussions about workplace accommo