Whole Health Coach - Bilingual Spanish/English
Job Description Summary
Seeking a proactive and compassionate National Board-Certified Health and Wellness Coach (NBC-HWC) to deliver personalized, evidence-based virtual and coaching to help members achieve lasting behavior change, navigate healthcare resources, and meet their personal wellness goals.
How will you make an impact & Requirements
Remote | Must be able to work M–F, 8am–5pm PST
**This is a remote position that can be based anywhere within the United States.**
Position Qualifications/Essential Functions:
Health Coaching Responsibilities
-
Conduct 30-minute, personalized 1-on-1 coaching sessions using motivational interviewing and evidence-based behavior change strategies to surface intrinsic motivation and co-create actionable SMART goals.
-
Facilitate engaging group coaching sessions and workshops to expand support networks and increase member participation.
-
Provide ongoing accountability, evaluate progress, and adapt strategies over time to drive long-term member success.
-
Administer appropriate screening tools and health measurements within scope of practice.
-
Maintain thorough and timely clinical documentation for each visit, providing members with customized care plans.
Care Team Collaboration & Member Advocacy
-
Serve as the subject matter expert in behavior change, providing insights and support to the broader multidisciplinary care team.
-
Understand individual health conditions and trend data to guide members to the appropriate level of care and help eliminate barriers to health.
-
Connect members with digital health tools, health plan benefits, employer wellness initiatives, and community resources.
-
Resolve member concerns with empathy, ownership, and professionalism.
-
Conduct proactive outreach calls to re-engage members and track ongoing participation.
Operations, Administration & Compliance
-
Manage scheduling, appointment coordination, and follow-ups to maintain an active member panel.
-
Participate in targeted wellness campaigns, incentive programs, and client events.
-
Strictly adhere to the NBHWC Code of Ethics, HIPAA, PHI/PII protection protocols, and IT security standards.
-
Maintain a dedicated, private, and professional workspace for virtual visits when working remotely.
-
Escalation of clinical or technical concerns promptly according to standard operating protocols.
-
Actively engage in quality assurance reviews, call audits, and routine feedback to continuously elevate service standards.
-
Perform additional duties as assigned to support evolving organizational needs.
Qualifications & Requirements
Required:
-
National Board-Certified Health and Wellness Coach (NBC-HWC) credential.
-
Bachelor’s degree in Health Science, Kinesiology, Nutrition, Psychology, or a related field.
-
2+ years of health coaching experience, preferably within a clinical, healthcare, or digital health environment.
- Bilingual English/Spanish
Experience & Skills
-
Certified Diabetes Prevention Program (DPP) Lifestyle Coach, preferred
-
Experience delivering care via telehealth or working within a remote team structure preferred.
-
Strong baseline knowledge distinguishing the clinical boundaries between health coaching, health education, and behavioral health/therapy.
-
Proven customer service excellence with a track record of driving patient engagement and retention.
-
Technical proficiency with Electronic Medical Record (EMR) systems, Salesforce, and Google Workspace preferred.
Demonstrated Attributes:
-
Communication: Exceptional verbal and written communication skills with a professional, empathetic demeanor.
-
Organization: Strong caseload management, multitasking, and acute attention to detail.
-
Adaptability: Agile and resilient in a fast-paced environment; open to evolving workflows and continuous feedback.
-
Flexibility: Willingness to adjust working hours based on member, company, and client availability n