WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

Overseas Online Gaming Company is Hiring!

Work From Home | Full-Time | Competitive Salary + Allowances
We are an overseas company looking for

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Customer Service Representatives -  Salary Range: 22,000 40,000 PHP

- Customer Service Team Leads -  Salary Range: 45,000- 60,000 PHP

to support our online casual gaming products in the international market (mainly Europe and the U.S.). where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.
Positions Available
1. Game Customer Service Representative
Responsibilities:

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Respond promptly to player inquiries and provide accurate information.

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Assist with gameplay, account, and payment issues.

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Provide guidance on game rules, strategies, and promotions.

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Track and document player issues using support tools.

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Escalate complex cases to relevant teams.

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Monitor player feedback to improve products.

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Stay up to date with game updates and promotions.

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Contribute to improving support processes.

Requirements:

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Previous customer service experience (gaming industry preferred).

- Excellent English (spoken & written).

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Strong problem-solving and critical thinking skills.

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Empathy and patience in dealing with players.

- Familiar with support tools/software.

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Able to work shifts (24/7 support, including nights, weekends, holidays).

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Passion for gaming and knowledge of online gaming trends.

Salary Range: 22,000 40,000 PHP
2. Customer Service Team Lead
Responsibilities:

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Act as top-tier support and escalation point for your team.

- Mentor, coach, and develop team members.

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Ensure high-quality, efficient customer service operations.

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Handle escalations, manage reports, and monitor productivity.

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Collaborate across teams to improve performance.

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Conduct huddles, meetings, and reporting.

Requirements:

- 2-3 years experience managing a team.

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Strong leadership, communication, and problem-solving skills.

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Experience with CRM systems and remote team management.

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Ability to multitask and work under pressure.

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Coaching and performance development skills.

Salary Range: 45,000- 60,000 PHP
Additional Compensation & Benefits

- Ticket incentive

- Night shift allowance

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WFH mode (Work From Home)

- Independent Consultant Agreement

Apply Now or send your resume to

Email :
WhatsApp / Telegram : +6018-9184054

Originally posted on Himalayas