WFH Client Account Manager — US Clients | PH Morning Shift

JOB OVERVIEW

Full-Time | Monday-Friday | PH Morning / US Evening Coverage

We are hiring Philippines-based Client Success Managers to support U.S. clients during evening hours, especially Pacific Time.

This is a client leadership role, not just support.

You will own the client relationship, keep clients clear and accountable, create momentum, prevent frustration, and escalate risks early.

This role is best for someone with excellent English, strong emotional intelligence, high ownership, and confidence handling high-ticket clients calmly.

Success is measured by retention, trust, communication, accountability, client momentum, and risk prevention.

SALARY

- Ramp / Trial CSM: USD 1,500/month base

- Certified CSM: USD 2,000/month base

- OTE: USD 2,500-3,000+/month with performance bonuses

- Paid twice a month via Wise

- Certification is performance-based, usually reviewed after 30-60 days, and requires consistent performance, quality-control review, and leadership approval

SCHEDULE

- Monday-Friday

- Full-time: 7.5 hours a day; 37.5 hours/week

- Core client coverage: 6 AM-12 PM PH time

- Split shifts are allowed

- Afternoons and early evenings are generally free

- Required team/training meetings may happen around 9 PM-11 PM PH time

- Occasional client calls may run up to 12 PM PH time when needed

- Final schedule will be agreed during hiring and must be sustainable long-term

ABOUT US

We help creators, beginners, coaches, and business owners grow and monetize online using short-form content, AI tools, strategy, coaching, and accountability.

We provide an “80% done-for-you” content and monetization system that helps clients turn short-form content into audience growth, leads, and income.

We have worked with 4,000+ clients since 2019.

Most clients are U.S.-based, and many are age 45+, so patience, clarity, emotional intelligence, and professional English communication are very important.

RESPONSIBILITIES

- Run client kickoff calls using our onboarding framework

- Set clear expectations from day one

- Help clients understand what to do next and why it matters

- Keep clients accountable to action items and deadlines

- Follow up with stuck, quiet, inactive, or delayed clients

- Re-engage clients before momentum is lost

- Respond to client messages within 24 weekday hours

- Close loops and avoid dangling threads

- Handle difficult conversations calmly and professionally

- De-escalate frustrated or emotional clients

- Identify refund, payment, chargeback, cancellation, and satisfaction risks early

- Escalate issues quickly according to SOPs

- Keep clear notes in Airtable / CRM

- Coordinate internally when support or escalation is needed

- Support renewals, referrals, testimonials, and upsell opportunities when appropriate

- Join required trainings, daily team Zoom calls, and feedback sessions

- Once activated, host a weekly client-support call or own a similar client-success responsibility

CLIENT LOAD

You will ramp gradually.

The target for a Certified CSM is 40-50 active clients, depending on client complexity, program type, and client inflow.

When fewer clients are available, CSMs may support reactivation, offboarding, client check-ins, and legacy-client cleanup.

BENEFITS

- Fully remote role

- Payment: Twice a month via Wise, always on time

- Performance-based bonuses

- Clear path from Ramp / Trial CSM to Certified CSM

- Growth opportunity into leadership

- Supportive international team

- Daily trainings and team Zoom calls

- SOPs, support, and structure provided

- Work with creators, brands, short-form content, and AI tools

- Required tools paid for after the test month where applicable

- Afternoons and early evenings generally free, with required evening meetings

REQUIREMENTS

- Currently based in the Philippines

- Fluent, professional English

- Clear and easily understood verbal communication

- Strong communication and emotional intelligence

- Calm under pressure

- High