VP, PBM Client Implementation & Delivery Quality
Company
Navitus About Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range
USD $186,301.21 - USD $232,876.51 /Yr. STAR Bonus % (At Risk Maximum)
35.00 - CLO, CCO, Managing VP, Other VP Work Schedule Description (e.g. M-F 8am to 5pm)
Core business hours Remote Work Notification
ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview
VP level candidates with health plan and specialty pharmacy experience are encouraged to apply.
The VP, PBM Client Implementation & Delivery Quality is accountable for leading and executing growth initiatives with a strong emphasis on high‑quality client implementation, delivery consistency, and operational excellence. This role ensures that new and existing clients receive services that align with contractual commitments, regulatory expectations, and Navitus quality standards.
The VP partners closely with Growth, Sales, Implementation, Product, and Customer Success leaders to ensure quality outcomes across the full client lifecycle, including pre‑sale alignment, implementation readiness, and post‑implementation performance. The role provides executive oversight to ensure delivery risks are identified early, quality gaps are addressed proactively, and continuous improvement is embedded in client-facing operations during implementation and throughout the client lifecycle.
Responsibilities
- Supports the SVP, Chief Growth Officer in executing growth strategies with a primary focus on client implementation quality, delivery performance, and execution integrity.
- Oversees and is accountable for quality assurance across client implementations, including adherence to documented requirements, contractual obligations, and internal delivery standards.
- Drives accountability for implementation accuracy, completeness, and timeliness, including oversight of post‑implementation reviews and corrective action plans.
- Leads continuous improvement efforts to strengthen delivery quality, operational controls, and client experience, informed by implementation outcomes and client feedback.
- Provides executive oversight of the Implementation, Technical Oversight, and Business Development Systems teams to ensure quality controls are embedded throughout the implementation lifecycle.
- Establishes and monitors quality metrics, service standards, and performance indicators and guarantees related to client onboarding, product activation, and ongoing delivery.
- Identifies, escalates, and mitigates delivery risks, including implementation defects, documentation gaps, or breakdowns in cross‑functional handoffs
- Provide operational and quality oversight for assigned functional areas, ensuring processes, controls, and outputs meet defined standards, regulatory requirements, and internal policies.
- Own end‑to‑end issue management, including intake, triage, root cause analysis, remediation planning, and closure of operational, compliance, or provider‑r