Virtual Inbound Sales Representative CHAT
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast . Job Summary
This job involves achieving sales targets by engaging customers through chat and phone, using consultative sales techniques. It includes educating on products, assisting with digital purchases, and tailoring interactions to improve customer experience and loyalty. Job Description
Core responsibilities:
- Virtual work-from-home role
- Base rate: $15.00/hour (non-negotiable) plus uncapped commission. Employees who meet sales performance targets earn $16,000 annually in commission, with the opportunity to earn more by exceeding targets.
- Career growth and progression plans
- Hours of operation: Sunday – Saturday 8:00am ET to Midnight ET
- Must be flexible to work any assigned shift
- Shift assignments will be provided after selection and completion of all pre-employment requirements prior to the start date.
Responsibilities:
- Achieving or exceeding sales targets by engaging new, existing, or relocating customers through chat and phone interactions
- Utilizing consultative sales techniques with lifestyle discovery questions to understand and meet customer needs effectively
- Educating customers on current and emerging Company products and services, building value to overcome objections and close sales
- Assisting customers with the digital buy flow process, ensuring accurate order completion or facilitating it on their behalf
- Customizing interactions and narratives to improve customer experience and loyalty
- Providing responsive, on-demand engagement via chat and phone
- Multi-tasking between simultaneous chats with attention to detail and a high degree of accuracy in a dynamic sales environment
- Collaborating as a committed team player, supporting growth and development within the sales group for continuous improvement
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Communication, Critical Thinking Problem Solving, Customer-Fo