Virtual Assistant (Remote)

Virtual Assistant (Remote)

Tenant & Leasing Calls, Administrative Support, Reporting

Location: Remote (work-from-home)

Employment Type: Independent contractor / virtual assistant, part-time or full-time hours

About the Role

Real Estate Alpha is looking for a General Virtual Assistant to be a dependable point of contact for our residents and prospective tenants, and to keep our day-to-day administrative work running smoothly. You'll be on the phone regularly, so clear, easy-to-understand, neutral English communication is essential — you'll often be the first voice a tenant or prospect hears. Alongside calls, you'll handle admin tasks, keep our Google Sheets accurate and up to date, and read through reports to flag what leadership needs to know.

You'll work closely with our existing VA/EA team, so reliability, strong follow-through, and the flexibility to move between different types of tasks throughout the day matter a lot in this role.

Key Responsibilities
- Answer and place phone calls with tenants and residents — leasing questions, maintenance requests, general complaints — with clear, professional, easy-to-follow communication.
- Handle inbound leasing/prospect inquiries: answer questions about availability and pricing, schedule showings, and follow up on leads.
- Manage day-to-day administrative tasks: email correspondence, calendar management, data entry, document prep and filing.
- Maintain and update Google Sheets accurately — rent rolls, task trackers, call logs, and similar working documents.
- Read and interpret reports (occupancy, maintenance, financial, etc.) and summarize key takeaways or flag issues for leadership.
- Adjust quickly between calls, admin work, and shifting priorities across multiple properties and tasks.
- Coordinate with the broader VA/EA team on handoffs, coverage, and shared responsibilities.