Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)

Job Title: Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)

Job Description:We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.
Key Responsibilities:
Customer Service & Communication

- Respond to customer support emails and website chat in a timely and professional manner

- Maintain a helpful, solution-focused tone with customers to support sales efforts

Website & Marketing Support

- Update and maintain website content as needed (non-technical)

- Set up and manage Klaviyo email support channels

- Assist in SEO-optimized blog writing (product tips, tutorials, updates)

Administrative Tasks

- General admin support such as organizing files, documentation, and scheduling

- Proactively flag any issues or process challenges to management

Bookkeeping
- Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed)

Qualifications:

- Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses)

- Experience with Klaviyo (or similar email platforms) is a strong plus

- Familiarity with SEO and blog writing is preferred

- Basic understanding of Xero or willingness to learn

- Strong English communication skills (verbal and written)

- Excellent time management and organizational abilities

- High level of integrity and accountability

- Must be proactive and transparent in communicating issues and progress

Working Hours:

- 10:00 AM 4:00 PM Manila Time (Monday to Friday)

- Weekend availability TBD based on customer inquiry volume

Originally posted on Himalayas