Virtual Access & Reimbursement Manager

About Stratis Group: Stratis Group is an independent pharmaceutical consulting firm that specializes in commercialization throughout a brand’s lifecycle, our core passions include: market access, patient services, field reimbursement, and data-driven analytics.

Summary: In this contracted, field-based role, the Virtual (Remote) Access & Reimbursement Manager will serve as a dedicated access and reimbursement resource virtually supporting evolving coverage needs across client-defined geographies. This role requires the ability to rapidly assess new geographic landscapes, establish productive relationships virtually, and seamlessly transition between territories while maintaining continuity of support and service.

The ARM will support appropriate patient access by educating provider offices on payer requirements, reimbursement processes, patient support services, and approved access resources. This role will be highly visible within the organization and responsible for providing education to targeted healthcare providers and office staff, which may include primary care, cardiology, and other client-defined specialties or account types, regarding access services and reimbursement solutions specific to the product and therapeutic area (Cardiovascular).

The ARM will develop and execute a territory access plan, prioritize accounts based on client-defined objectives, coordinate compliantly with sales, market access, patient services, hub/specialty pharmacy partners, and other matrix stakeholders, and document activities in the approved CRM platform. Responsibilities include ensuring understanding of the reimbursement process particularly in Retail Pharmacy, field reimbursement services, and payer landscape. The Virtual ARM will abide in a compliant manner and will work closely within a defined set Rules of Engagement (ROE). As permitted under the approved program design and ROE, the ARM may support patient-level access and reimbursement issue resolution and may access PHI only as authorized and required to perform the role.

In this role, the Virtual ARM will demonstrate a compliant and consultative approach to help offices obtain insurance authorization and/or reimbursement of products for appropriate patients. The Virtual ARM will have a direct impact on providing a positive experience for both the HCP Customer and Patient.
Additional responsibilities include:

- Manage daily activities virtually (via phone, Zoom, Webex, or Teams, etc.) that support appropriate patient access to our client’s products in the provider offices and work as a liaison to other patient assistance and access support services offered by our clients.

- Support field vacancies, white space, and overflow case management virtually via phone, (Zoom, Webex, or Teams, etc.).

- Rapidly assume responsibility for new territory assignments while maintaining consistent program execution and customer support.

- Expert in providing general education on Retail and Specialty Pharmacy drug Prior Authorizations, Appeals, and Denials

- Participate in client meetings as appropriate. Participate in regularly scheduled internal team and cross-functional meetings and calls. Input call activity into customer CRM, as appropriate.

- Serve as the access and reimbursement expert for the current assigned geography, monitoring payer policy, formulary coverage, utilization management requirements, pharmacy access pathways, prior authorization trends, denial patterns, and other access barriers. Communicate relevant changes and field insights to appropriate internal stakeholders in a timely and compliant manner. Provide office education and awareness during the entire access process which may include formulary coverage/utilization management criteria, coding, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution.

- Use only client-approved materials, messaging, processes, and resources when engaging with healthcare provide