Veterinary Care Coordinator (Remote - U.S. Hours)
Location: Remote — work from anywhere!
Hours: 9am to 5pm US hours (timezone may vary from EST to PT)
The Role
You'll be the dedicated remote front-desk for one U.S. veterinary clinic — their care coordinator, their client's first voice, part of their team every day. This is real veterinary work, done from home.
What You'll Be Doing
- Client Communication: Answer and initiate calls, texts, chats, and emails from pet parents with empathy and clarity.
- Appointment Scheduling: Book, reschedule, and confirm visits.
- Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
- Care Navigation: Help pet parents understand what comes next — triage inquiries, explain services, coordinate follow-ups.
- Estimates & Treatment Plans: Build estimates in partnership with the veterinary team.
- Records: Keep medical records, notes, and workflows tight and up to date.
Why Mascotte
Mascotte is a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. We're not a staffing agency — our team members are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.
This role requires you to be in Colombia. If that means relocating or flying in, it is worth checking fares before you commit to a start date.
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