UX Researcher

Highlights

- Location: Spain Remote

- Languages: Fluent in Russian and English

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.
A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals , admin tools , and several internal apps.
The Team

We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset.
About the role

Fundraise Up is building high-trust donation and fundraising experiences that help nonprofits grow their impact. We are looking for a UX Researcher to strengthen how UX research informs product decisions across the company.

You will focus on two areas: leading complex, ambiguous, high-impact UX research that informs product strategy, and building a scalable UX Research practice within the Design team . Designers will run simpler studies independently, while you provide the process, coaching, quality guardrails, and support that make research a consistent habit.

You will be the dedicated UX Research expert within the Research Team , working alongside Product and Marketing Researchers who will support you across your projects. You will bring deep UX Research expertise while collaborating closely with the wider Product, Design, and Analytics teams.
What You'll Do

- Act as an active UX Research evangelist and change agent: proactively identify opportunities, coach and challenge colleagues, launch new initiatives.

- Own and grow the UX Research practice: build a pragmatic research process for Design team, enable designers to run appropriate research independently, and create clear quality guardrails without becoming a bottleneck.

- Lead high-impact research from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyze → synthesize → present → push actions.

- Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline.

- Run your work independently: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, and documentation — no hand-holding.

- Work closely with Product Analytics to connect quantitative and qualitative evidence. We work together and show a product manager a full picture of user behavior.

- Experiment with new approaches and tools, from moderated and unmoderated testing to emerging AI-enabled methods such as synthetic users, where they can add real value.

- Be the user's best friend: ensure user needs and constraints are represented in product decisions – not just opinions.

Requirements

- Proven experience running research end-to-end with high ownership.

- Experience working across both B2C and B2B produ