Utilization Coordinator

Would you like to join one of the fastest-growing Managed Service Providers (MSPs) in the United States?

Xobee is on a mission to transform IT support, and we're growing fast! With thousands of clients across the United States, we're looking for a detail-oriented and motivated Utilization Coordinator to join our growing team. If you're organized, enjoy working with numbers and data, and thrive in a fast-paced environment, we'd love to hear from you!

Position Overview:

The Utilization Coordinator is responsible for reviewing, editing, and approving employee time entries, ensuring that all details and billing allocations are accurate. You will work closely with technicians and other team members to verify and correct any discrepancies, ensuring that time records are submitted on time and in compliance with company policies.

Key Responsibilities:

• Review and validate employee time entries to ensure accuracy and compliance with company policies.

• Edit and make necessary adjustments to time logs, ensuring correct billing allocations and project tracking.

• Collaborate with technicians and other employees to verify time entries and resolve any discrepancies.

• Ensure accurate documentation of time worked on various projects, tasks, or client accounts.

• Communicate with relevant departments to clarify and resolve any issues with time reporting or billing allocations.

• Monitor and enforce deadlines for time entry submissions to ensure timely approval.

• Provide support and guidance to employees on proper time entry procedures and billing codes.

• Assist in generating reports related to employee time utilization, billing allocations, and project tracking.

• Contribute to continuous process improvement for time tracking and utilization reporting.

Qualifications:

• Proven experience in administrative or coordination roles, preferably with a focus on time management or billing.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Excellent communication skills, with the ability to interact effectively with employees at all levels.

• Proficiency in time tracking software, Microsoft Excel, or other relevant tools.

• Ability to work independently and as part of a team in a fast-paced environment.

• Problem-solving skills and the ability to address discrepancies effectively.