User Experience (UX) Designer - Clearance Required

Overview

LMI is seeking an experienced User Experience (UX) Designer to support a Defense Agency's personnel process modernization and technical talent acquisition efforts. The designer will apply human-centered design and service design methods to understand how employees, applicants, supervisors, hiring managers, process owners, technical leaders, and senior stakeholders experience HR services across organizational and system boundaries. Working within a cross-functional team, the designer will use LMI's Magnify framework to assess current experiences, synthesize findings, envision improved services, and inform implementation. The ideal candidate is a skilled researcher and facilitator who can translate complex personnel workflows and stakeholder needs into clear, validated, and actionable service improvements. This position requires an active Secret clearance.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities

- Plan and conduct user research through interviews, contextual inquiry, observation, workshops, surveys, document review, and analysis of available operational data.

- Identify stakeholder groups and develop research-based personas representing applicants, employees, supervisors, hiring managers, process owners, technical organizations, and leadership.

- Map end-to-end personnel and recruiting journeys, including touchpoints, handoffs, systems, decision points, delays, rework loops, and user pain points.

- Create service blueprints and workflow maps connecting the user experience to supporting processes, policies, roles, data, and technologies.

- Synthesize qualitative and quantitative findings into themes, opportunity areas, root-cause analyses, and validated problem statements.

- Facilitate co-design sessions with HR stakeholders and mission organizations to develop practical future-state workflows and service concepts.

- Create wireframes, prototypes, and other design artifacts at the level of fidelity needed to test concepts and support stakeholder decisions.

- Plan and conduct concept validation and usability testing, document findings, and refine designs based on user feedback and operational constraints.

- Partner with the Technical Talent Acquisition and Workforce Management to assess candidate and hiring-manager experiences and improve technical talent acquisition services.

- Collaborate with Product Owners and Visual Designers to translate research into prioritized backlog items, roadmaps, decision products, and implementation recommendations.

- Maintain clear research plans, notes, repositories, findings, and design rationale while protecting sensitive personnel information.

- Communicate findings and recommendations to operational teams, technical stakeholders, and senior leaders in clear written, verbal, and visual formats.

Qualifications
Required Qualifications

- Bachelor's degree in human-centered design, human-computer interaction, service design, design research, psychology, anthropology, information science, or a related field, with at least five years of relevant professional experience. Additional directly relevant experience may be considered in lieu of a degree.

- Demonstrated experience conducting user research and applying human-centered design or service d