Travel Expenses Support Specialist (DE, Germany, Virtual, EUROPE)

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Support Specialist (Remote)

Full time, Germany

The Support Specialist is responsible for handling telephone and written customer inquiries. The aim is to ensure a fast, competent and service-oriented solution to customers' concerns and thus contribute to a high level of customer satisfaction.
As a Support Specialist, you will
- Receive and process customer inquiries by phone, chat, e-mail and ticket system
- Provide documentation and follow-up of customer concerns
- Ensure friendly, professional, and solution-oriented communication
- Forward complex requests to 2nd level support or responsible departments
- Provide Data for Reports
- Meet defined service level targets (SLAs)
- Support in the continuous improvement of communication standards
- Participate in the optimization of service processes and tools
- Give feedback to the supervisor to identify potential for improvement
- Participate in product and process knowledge training

About you
- Completed commercial training or comparable qualifications
- Initial experience in customer service or help desk is an advantage
- Confident handling of CRM and ticket systems
- Very good knowledge of German and English
- Strong communication skills and confident appearance towards customers
- Goal-oriented, structured, and independent way of working
- Strong service and solution orientation
- Resilience and ability to work in a team

What we offer you

At BCD Travel , we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/

You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated

At BCD Travel , we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Germany: 29,167 - 34,751 EUR

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.