Training Services Coordination and Logistics Associate III
Summary: Provide learning administrative services to support client learning and data management needs
Duties and Responsibilities include the following:
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Perform data entry as it relates to learning administration
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Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
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Make certain client standard operating procedures, processes and service level agreements are maintained
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Identify and trouble shoot discrepancies and issues
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Escalate issues to Manager for resolution
Qualifications:
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Entry level for Bachelor’s degree or 2 years of successful working experience in:
- A learning organization
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Training administration (preferred but not required)
- Customer service
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Knowledge of and experience with learning management systems (preferred but not required)
- Experience in Microsoft Office suite
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Team-oriented but self-motivated and able to work with minimal supervision
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Demonstrated attention to detail, strong quality focus, and well organized
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Successful prioritization of work requirements and multitasking, as necessary
- Analytical and problem solving skills
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Client focused to build and maintain professional working relationships
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Ability to remain flexible and adaptable to constant change
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Effective oral and written communication skills with clients, leadership and team members
Requirements:
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Willing to work on Malaysia Public Holidays & night shift (supporting ET hours)
- Remote working
Originally posted on Himalayas