Training Services Coordination and Logistics Associate III

Summary: Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following:

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Perform data entry as it relates to learning administration

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Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)

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Make certain client standard operating procedures, processes and service level agreements are maintained

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Identify and trouble shoot discrepancies and issues

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Escalate issues to Manager for resolution

Qualifications:

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Entry level for Bachelor’s degree or 2 years of successful working experience in:

- A learning organization

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Training administration (preferred but not required)

- Customer service

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Knowledge of and experience with learning management systems (preferred but not required)

- Experience in Microsoft Office suite

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Team-oriented but self-motivated and able to work with minimal supervision

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Demonstrated attention to detail, strong quality focus, and well organized

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Successful prioritization of work requirements and multitasking, as necessary

- Analytical and problem solving skills

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Client focused to build and maintain professional working relationships

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Ability to remain flexible and adaptable to constant change

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Effective oral and written communication skills with clients, leadership and team members

Requirements:

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Willing to work on Malaysia Public Holidays & night shift (supporting ET hours)

- Remote working

Originally posted on Himalayas