Training & Development Associate

African Safari Group (ASG) is looking for a highly energetic, organised and detail-oriented Training & Development Associate to join our growing Training & Development team.

This is a hands-on role for someone who understands the realities of luxury safari and high-end travel sales and who enjoys developing people, facilitating training and working in a fast-paced environment where processes, systems and technology are constantly evolving.

You will work closely with the Training & Development Manager to deliver ASG's Sales Consultant induction programme, support ongoing development, assess trainee performance and ensure our training materials and systems remain current.
What you will be doing
- Deliver ASG's 4-week Sales Consultant Induction Course and ongoing refresher workshops.
- Facilitate engaging, practical training that prepares new consultants for the ASG sales environment.
- Use AI-enhanced learning tools, including NotebookLM, mind maps, flashcards and interactive quizzes.
- Coach and mentor trainees to achieve the required competency standards.
- Maintain and share expert knowledge of ASG's software, internal processes, policies and luxury safari products across South Africa, Southern Africa and East Africa.

- Keep training manuals, presentations and learning resources accurate and up to date as company processes change.
- Manage training content within LMS Tutor Pro, WordPress/Elementor and Google Workspace.
- Mark assessments, quizzes and practical tasks with a high level of accuracy and maintain trainee performance records.
- Analyse trainee Test Leads and Live Leads to assess their practical application of ASG's processes and procedures.
- Identify knowledge gaps and provide targeted one-on-one remedial coaching.
- Prepare weekly trainee progress reports and provide objective feedback to the Training & Development Manager.
- Assist with the administration and coordination of external training initiatives.
- Support research and the implementation of new AI-driven training initiatives.
- Provide general administrative support within the Training & Development department when required.