Training and Development (Instructional Design Analyst)

Overall Purpose

Deliver high-quality training to audiences using a variety of media types. Monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware/curriculum and instructor readiness, and prepare internal faculty members to conduct sessions.

Responsibilities

Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods.

- Mastery of course content and related courseware, certification as appropriate.

- Demonstrate specialist knowledge in assigned curricula areas.

- Regularly provide feedback on content and recommend improvement of courseware.

- Set-up and break-down classroom environment including course specified lab equipment.

- Provide input during course development as Subject Matter Expert (SME).

- Achieve and maintain necessary certifications.

- Achieve and maintain industry certifications in area of specialty mandatory where appropriate.

- Maintain expertise through field experience as needed.

- Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required.

- Act as mentor in obtaining certifications and in overall quality improvement.

- May provide pre-sales guidance and support to customers and/or internal team on appropriate training content and duration for training audiences, as needed.

- May promote all learning services and client's educational services.

- May lead or support training on new content or product/course launch initiatives.

- Support supervisor for in-depth content related questions in solution area.

- Promote ways to add value and reduce costs within the team

Skills and Qualifications

Required:

- At least 1 to 2 years’ experience in both classroom and online trainings

- Proficient in PowerPoint Software and other Office 365

- Knowledgeable in SharePoint

- Passionate, hardworking, proactive and flexible

- Is a fast learner and can adapt to training demands and fast changing environment

- Is a proficient and competent English Speaker

Desirable:

- Client facing / BPO experience

- Qualified Coach

- Training certifications would be advantageous

- Previous experience in a finance / credit services environment

Originally posted on Himalayas