Threat Strategy Manager
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Your day-to-day
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Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
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Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
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Develop deep understanding of customer’s business and operational needs
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Maintain deep practical technical knowledge of Proofpoint ’s integration within the customer's environment, including network, security, systems administration, and messaging management
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Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint ’s solutions
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Provide proactive recommendations that protect our customer’s information assets,leveragingthe Proofpoint product suite
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Identifyand prioritize short term and long-term goals
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Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
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Plan, document, andidentifyrisks and challenges for production changes that span multiple services or technologies
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Monitors levels customer satisfaction and escalates customer concerns as necessary
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Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
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Uses independent judgment within broad parameters
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Designs and implements solutions to complex problems with minimum supervision
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Provide technical guidance to customer teams and respond to enquiriesregardingproduct features and functionality
Email-Centric Threat hunting & Detection
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Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted services
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Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data toidentifylow-signal, evasive, or novel attack patterns
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Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends
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Investigate suspicious or ambiguous email activity todetermineattacker intent, scope of impact, and risk to users and the organization
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Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions
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Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections
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Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences
What you bring to the team
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3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple