Telephonic Care Coach

Become a part of our caring community

Discover a rewarding opportunity to make a meaningful difference as a Care Coach withHumana FIDE in Illinois. In this vital role, you will be at the forefront of supporting members' health and wellness by conducting comprehensive assessments, identifying needs, and guiding members and their families to essential resources for optimal care. Join a dedicated team where your expertise helps break down barriers to effective healthcare, empowers individuals to achieve their best outcomes, and strengthens our commitment to delivering compassionate, patient-centered service. Take the next step in your healthcare career and help shape positive change in the lives of those we serve.

- Employs a variety of strategies, approaches and techniques to manage a member's health issues telephonically.
- Identifies and resolves barriers that hinder effective care.
- Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessments, data, conversations with member, and active care planning.
- Understands own work area professional concepts/standards, regulations, strategies and operating standards.
- Makes decisions regarding own work approach/priorities and follows direction.
- Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
- Follows established guidelines/procedures.

Use your skills to make an impact

Required Qualifications
- Bachelor's degree in a health or social service-related field or LPN licensure & the ability to obtain License in Illinoins
- 2 or more years of case management experience.
- Experience utilizing Microsoft Word, Excel and Outlook.
- Experience with electronic information applications/software programs.

Preferred Qualifications
- Bilingual English/Spanish.
- Certified Case Manager (CCM).
- Master's degree in a health or social service-related field.
- Prior experience with Medicare & Medicaid recipients.
- Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems.
- Experience with health promotion, coaching and wellness.
- Knowledge of community health and social service agencies and additional community resources.
- Experience with case management, discharge planning and patient education for adult acute care.

Additional Information
- Workstyle: remote, work from home.
- Work Location: Illinois Residency Preferred
- Typical Work days/hours: Monday – Friday, 8:00am – 5:00pm CST, occasional flexibility in scheduling may be required to accommodate client needs.

WAH Internet

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self