Technology Support Associate

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The CrowdStrike Information Technology Service Desk Team is looking for a Technology Support Associate to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

This position requires onsite presence in our Austin office 5 days per week.

What You'll Do
- Serve as a front-line Service Desk support technician to provide prompt and effective technical support to CrowdStrike internal users through various channels, including service tickets, email, chat, and in-person.
- Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required.
- Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference.
- Ensure compliance with IT policies, procedures, and security standards.
- Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls.
- Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles.
- Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills.
- Prepare new hire hardware for deployment and responsible for running weekly new hire orientation.
- Follow ITIL best practices for incident management, service management, problem management, and change management.
- Support and maintain network printers, scanners, and other peripheral devices.
- Assist with the setup and support of audio-visual equipment for meetings and presentations.
- Provide excellent customer service, ensuring a positive and professional experience for end-users.
- Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required.

What You'll Need
- Excellent customer service skills with the ability to communicate technical information to non-technical users effectively.
- Ability to work well both independe