Technology Solution Manager
Description
At Sequoia Connect , we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.
We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.
We are currently searching for a Technology Solution Manager:
The Challenge (Responsibilities)
- Maintain end-to-end accountability for customer satisfaction and overall delivery excellence.
- Understand client's business requirements and engage with key portfolios across regions.
- Provide insights and feedback to delivery teams and CT Demand products and process workflows.
- Work closely with Solution Architects, domain experts, and Client Technology team members to enable delivery of Technical Solutions and Cost Estimations.
- Act as a liaison with Service Line (SL) Demand Managers to ensure demand pipelines are developed and prioritized to support business vision and growth strategies.
- Assist in process and product advisory during strategic portfolio conversations.
- Coordinate with Resource Planners to ensure appropriate resources are available to fulfill proposed solution plans.
- Follow standard methodologies, processes, and tools to respond to customer inquiries within defined Service Level Agreements (SLAs).
Your Profile (Requirements)
- Minimum of 7 years overall IT industry experience.
- Bachelor's degree in a related discipline, or equivalent work experience.
- Ability to work and team effectively with clients and management/PPEDD level stakeholders across geographies, demonstrating great customer focus.
- Project management and business analysis skills including facilitation, process documentation, scope management, cost management, and requirements gathering.
- Understanding of the latest cloud computing and data technologies.
- Logical and organized approach to problem resolution with the ability to clearly articulate both problems and proposed solutions.
- Willingness to learn and quick to adapt to changing requirements, while identifying and recommending process improvements.
- Excellent management, interpersonal, written, and verbal communication, and organizational skills.
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High-Performance Mindset : Resilience, emotional intelligence, and a focus on agile delivery.
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Technologist DNA : A deep understanding of the difference between "coding" and "engineering."
Desired
- Business Analyst, Product Analyst, or Quality Analyst experience is a plus.
- Familiar with the latest technologies in the Microsoft Azure landscape.
- Work experience in a professional services industry is preferred.
- Familiarity with cloud-native foundations or AI coding assistants.
Languages
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