Technical Writing Program Manager
About TaskUs :
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer:
At TaskUs , we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs . Join our team today and experience firsthand our dedication to supporting People First.
Salary Range:
$97,000.00 - $145,000.00 per year. Pay Transparency Statement:
The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits:
We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.
Application Window:
This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description:
The LXS Technical Writing Program Manager’s key tasks include, but are not limited to, the following:
PROGRAM STRATEGY AND GOVERNANCE
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Champion and lead the strategic implementation and maintenance of technical documentation programs or systems.
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Plan and strategize, document, and optimize the end-to-end documentation lifecycle process
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Partner with internal leadership or the clients to implement projects and other process-improvement related initiatives.
CLIENT AND STAKEHOLDER MANAGEMENT
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Serve as the central point of contact and primary liaison for technical documentation.
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Lead program and project-level risk identification, analysis, and mitigation planning.
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Implement a robust, multi-level communication plan to keep all stakeholders (internal stakeholders and clients) informed of the program or project's status, progress, successes, and challenges.
TECHNICAL AND OPERATIONAL LEADERSHIP
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Lead formal business reviews with key stakeholders and executive leadership.
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Define, track, and maintain KPI or SLA attainment for their assigned function.
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Act as the program's thought leader by staying abreast of industry trends, emerging technologies, and best practices in technical communication, content strategy, and program management.
TEAM MANAGEMENT
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Hire, train, mentor, and evaluate staff to ensure seamless execution of technical writing / cross-functional initiatives.
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