Technical Support Representative

Company Overview

We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.
Key Responsibilities

- Respond to customer inquiries via phone, chat, and email in a timely and professional manner

- Provide basic technical support for software, user access, and general system navigation

- Create, update, and resolve support tickets using our ticketing system

- Escalate complex issues to appropriate internal teams when necessary

- Document all customer interactions and troubleshooting steps accurately

- Follow standard operating procedures and contribute to knowledge base updates

Requirements
Qualifications

- General knowledge of PCs and software applications (Excel, Java, HTML knowledge is a plus)

- Prior experience in a technical support or customer service role preferred

- Familiarity with ticketing systems and tools (e.g., Zendesk, Freshdesk) is an asset

- Knowledge of FileZilla and FTP clients is a plus

- Strong written and verbal communication skills

Automotive background is an asset but not required
Ability to work independently and troubleshoot effectively
Benefits
What we offer:

- Opportunities for growth and advancement

- Competitive compensation package, including Maxicare HMO

- Rate: $5 to $6 per hour

Work Hours:
- Full-time, Eastern Standard Time business hours, Remote

Originally posted on Himalayas