Technical Support Engineer
Company Overview
At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command centre technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions ’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.
Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right response when every second counts, and ultimately helping our customers save lives.
As our solution has grown from a small startup to one of the leading offerings for Fire & Police agencies, our customers now trust us to solve more of their problems. The Guardian team is distributed across the UK, with hubs in Glasgow, Leicester, and Hemel. We currently have around 150 employees. We have a relaxed but hard working environment where jeans and t-shirts are the norm and good ideas and debate are encouraged. Our daily work is remote and often asynchronous, with workflows managed via Google Chat & collaborative documents in G-Suite. However, you’ll also have the opportunity to join us for frequent in person work & social events like post-work pints, Flight Club darts, or our annual all-hands in top European cities like Prague, Barcelona, and Krakow.
Job Description
Work Location: Primarily remote, requiring occasional travel to offices for team collaboration or specialised technical alignment.
What You'll Gain in This Role:
High-Impact Technical Mastery: Move away from front-line ticket handling and into complex, high priority technical problems. You'll become a genuine subject matter expert on our application architecture, systems logic, and environment configurations.
Strategic Influence on the Product: Your root cause findings and evidence-based
insights will directly shape our product roadmap and system stability through a close working relationship with Product Engineering.
Advanced Systems & Environment Experience: Gain hands-on expertise executing complex production integrations, platform upgrades, and zero-downtime feature rollouts in secure, high-availability environments.
Leadership & Professional Growth: Opportunities to mentor junior engineers, lead major incident responses, and establish best practices across the engineering organisation.
Role Overview
As an Application Systems Engineer , you will serve as the technical authority for your assigned application, responsible for its stability, performance, and advanced troubleshooting. This role focuses on deep dive diagnostics, complex technical escalations, and Root Cause Analysis (R