Technical Solutions Engineer
Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.
We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.
At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.
Visit Schema App at or on LinkedIn.
About the Role
As the Technical Solutions Engineer, you are the technical depth within Customer Delivery, stepping in to solve complex integration, rendering, CMS, API, and agentic workflow challenges.
This is a hands-on, customer-facing role focused on diagnosing and solving complex technical problems and turning recurring challenges into scalable solutions. The role is approximately 60% customer-facing technical delivery and 40% productization and enablement.
You report to the Manager of Customer Success and work closely with Customer Delivery, Integrations, Product, and Engineering.
How this role differs from Implementation: The Implementations Manager owns onboarding and helping customers achieve initial value. You own deep technical unblocking and productizable solutions across the customer lifecycle, with particular depth in SSR/edge, CMS integrations, and NLWeb / agent action fulfillment.
Functional Accountabilities
Own Technical Escalations & Field Engagement
- Own complex customer escalations across integrations, APIs, CDN/edge environments, CMS platforms, and customer environments.
- Diagnose root causes and work directly with customer developers and technical teams to resolve them.
- Configure, test, and troubleshoot Schema App hands-on.
- Embed on high-complexity customer work, including SSR/edge, CMS integrations, and agent actions.
- Provide clear, actionable handoffs when Product or Engineering involvement is required.
Lead Complex Integrations Across SSR, Edge & CMS
- Develop deep expertise in Schema App integration patterns, including hosted JavaScript, server-side rendering, and edge rendering.
- Lead customer integrations across platforms such as Cloudflare, Akamai EdgeWorkers, CloudFront, Azure, AEM, Drupal, and other CMS environments.
- Identify technical risks early and develop scalable, reusable integration patterns.
- Coach Customer Delivery teammates on integration scenarios and technical best practices.
Ship With Product & Engineering
- Contribute fixes, adapters, integration helpers, and other scoped technical solutions through established Engineering review processes.
- Identify recurring customer challenges and turn them into scalable product or integration improvements.
- Provide Product and Engineering with clear technical and customer context to inform prioritization.
- Use GenAI and other tools to accelerate investigation, prototyping, and delivery.
Deliver NLWeb & Agentic Solutions
- Help customers design secure, scalable, and supportable NLWeb and agent action / fulfillment patterns.
- Work directly with customer technical teams to solve agentic workflow and integration challenges.
- Balance customer requirements with product capabilities, security, scalability, and long-term supportability.
- Turn successful customer solutions into repeatable patterns and capabilities.
Drive Enablement & Continuous Improvement
- Develop technical documentation, troubleshoot