Technical Program Manager, Emergency Cash

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026.

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!

Location: This role is fully remote but must overlap with an East Africa timezone by at least 3 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.
About this role

GiveDirectly ’s Emergency Cash team delivers rapid, technology-enabled cash assistance to people affected by crises. The Technical Program Manager (TPM), Emergency Cash will build, configure, and manage the technology used for those responses - including systems for data collection, verification, payments, and monitoring - and ensure they are reliable, replicable, and ready for rapid deployment.

In this role, you’ll translate emergency response needs into actionable technical requirements, coordinate cross-functional teams during activations, and strengthen our global readiness by improving tools and surfacing technical gaps to inform the product and technology roadmap.

The Emergency Cash team is a remote-first team built around trust, ownership, and flexibility. Because this role supports emergency responses, the TPM may need to provide surge capacity and work across multiple timezones during activations, in line with pre-established on-call schedules.

This position is ideal for someone who thrives in fast-moving, ambiguous environments, can bridge the gap between technical teams and field realities, and is motivated to redefine how humanitarian responses leverage technology.

Reports to: Senior Product Manager, Solutioning, Emergency Cash

Level : Manager

Travel Requirement: Up to 20% international travel for emergency deployments, field testing, partner coordination, and team retreats.

This recruitment is for two vacancies.
What You'll Do:

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Lead Technical Program Delivery for Emergency Responses:
- Embed (remotely or on-site) with the emergency response team during activations to manage end-to-end technical program delivery - leading scoping, requirements gathering, system configuration and implementation, QA and testing, troubleshooting, and closeout.

- Collaborate with Product, Tech, Research, Engineering, Data, Payments, and Programs teams to ensure systems are aligned with programmatic objectives and work seamlessly in field conditions.

- Ensure all systems comply with GD’s standards for data protection, privacy, and financial controls.

- Manage technical training and onboarding for surge staff, collaborators, and local partners.

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Strengthen Rapid Response Technical Readiness:
- Maintain and improve technical documentation, deployment guides, and incident-response protocols to ensure consistency and speed in future responses.

- Partner with Programs and Engineering to develop product roadmaps and requirements, and prioritize and implement improvements that enhance emergency response scalability and reliability.

- Track and report on technical readiness metrics (e.g. uptime, deployment speed, integration failures, data quality, testing coverage).

- Lead and document technical design and implementation retrospectives, lessons learned and root cause analyses after each response to drive continuous improvement and contribute to product development strategies.

- Support technical assessments, evaluations, testing and adoption of new products and solutions that strengthen emergency response technical capabilities.

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Drive Sa