Technical Lead-Power Apps and Power Automate

Technical Lead-Power Apps and Power automation

COMPANY : Gigmo Solutions Private Limited (Gigmos)

LOCATION : Gurgaon, India

EXPERIENCE : 5+ yrs in Power Automate and Power Apps (Support Role)

EMPLOYMENT TYPE : Full time, permanent

WORK MODEL : Remote (Should be fine with business travel)

SHIFT TIMINGS : Rotational Shifts

COMPANY WEBSITE

https://gigmos.com

About Gigmos

Gigmos is a global technical support and managed services company built on a dual workforce model: a core of permanent employees supported by a distributed pool of gig engineers. Our workforce is spread across 9+ countries and we support our clients in 6+ global languages, working predominantly remotely. We have been a delivery partner to Microsoft for over six years, alongside other global technology clients.

We are also actively building AI into how support gets delivered rather than treating it as a bolt-on. That includes AI assisted troubleshooting and knowledge retrieval for engineers, automated case summarisation and quality scoring, intelligent routing and triage of incoming volume, and AI driven analysis of operational and customer data. Alongside this, we deliver support for AI and modern business applications platforms on behalf of our clients, so our engineers work on the technology as well as with it.

Our differentiator is the ability to scale skilled support capacity up and down on demand, across time zones, skills and languages, without carrying idle bench cost. That model only works if workforce planning, operational discipline and data are exceptionally tight. This role sits at the centre of all three.

Why this role exists

You will provide technical leadership and subject matter expertise to customers using Microsoft Power Apps and Power Automate. You will lead the technical team, support case resolution, diagnose complex issues, provide technical guidance, and ensure timely and accurate resolution.

This is a hands-on technical leadership role. You are expected to reproduce issues, read error telemetry, understand the platform properly, guide team members through complex technical issues, and reach a correct answer rather than a deflection.

What will you handle

Power Apps

- Canvas and model-driven app issues: formula and expression errors, delegation warnings, control behaviour, performance and load time.

- Data source and connector problems: connection authentication, refresh failures, connector limits and throttling.

- Dataverse issues: table and column configuration, relationships, security roles, row level permissions, business rules.

- Environment and ALM topics: solution import failures, managed versus unmanaged behaviour, environment variables, deployment errors.

- Licensing and entitlement questions, including premium connector requirements.

Power Automate

- Cloud flow failures: trigger conditions not firing, run history errors, expression and dynamic content issues, loops and concurrency.

- Desktop flow and RPA issues: machine registration, unattended run failures, credential and gateway problems.

- Approvals, scheduled flows, and integration with Teams, SharePoint, Outlook and Dataverse.

- Throttling, API limits, retry policy and performance tuning.

- DLP policy blocks and governance related failures.

Across Both

- Reproduce reported issues in your own environment before concluding.

- Write clear, accurate case notes and customer-facing updates.

- Escalate correctly and with complete evidence when a case exceeds your scope.

- Contribute reusable solutions to the knowledge base.

- Meet response time, resolution quality and customer satisfaction standards on every case.

- Ensure the team follows defined technical and support processes..

Technical Leadership and Team Handling

- Lead and manage the technical team handling Power Apps and Power Automate cases.

- Provide technical guidance and support to team members on complex issues and e