Technical Customer Success Manager (Singapore)

BL Technical Customer Success Manager (Singapore)
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Blockaid is the onchain security platform providing real-time detection and threat intelligence for web3 builders, protecting users from fraud, scams, and hacks across leading blockchain protocols and applications.
Blockaid
Employee count: 201-500
Singapore only

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Description

Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies—including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others—to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.

We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstarts—firms known for supporting the most innovative and influential companies in technology and cybersecurity.

We've achieved exceptional product-market fit, and our team is made up of elite operators who thrive on ownership, speed, and mission-driven work. Now we're looking to grow our Customer Success team with a highly capable and technically adept Technical Customer Success Manager.
The Opportunity

This is a remote role based in Singapore, working alongside our local team on the ground there, and will be focused primarily on our APAC and regional clients. As one of the first hires on the Customer Success team, you'll work directly with our customers, guiding them from onboarding to adoption, ensuring they integrate our platform smoothly, and more importantly, protect their users.

This role is part solution architect, part trusted advisor, and part strategist. You'll need to be technically confident, naturally curious, and capable of building strong relationships with both technical stakeholders and product-minded users.

We're looking for a builder. Someone with an owner's mentality who's eager to shape what customer success looks like at Blockaid . Someone who understands that start-ups grow fast, and wants to grow with us.
Your Chain of Impact:
- Own the Relationship- Be the go-to person for your customers—deeply understand their needs, priorities, and technical setup, and ensure they're always protected.
- Lead Onboarding and Integration- Take new customers live quickly and effectively. Help them understand where our product and their environments meet.
- Advise and Educate — Act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities.

- Be Technical, Not a Developer- You won't be writing production code—but you'll need to be able to read technical documentation, and debug integration issues with your customers. Think "integrator level," not "engineer."
- Be Proactive- Identify risks before they become problems. Bring a proactive mindset to customer health, product usage, and long-term success planning.
- Collaborate Cross-Functionally -At Blockaid , the Product, Engineering and Customer Success organizations work hand in hand, it's one of our core tenets.

Requirements
Your Chain of Strengths:
- 4+ years of quota-carrying experience as an Account Executive, selling SaaS, PaaS, or IaaS to enterprises and C-level executives.
- Proven track record of sourcing, developing, negotiating, and closing large-scale enterprise technology deals.
- Strong knowledge of and passion for the crypto, blockchain, and Web3 ecosystem.
- Familiarity with sales qualification frameworks (e.g., MEDDPICC, Value Selling).
- Demonstrated success in creating long-term account strategies and driving deep technology adoption.
- Cross-functional selling experience, with a proven ability to collaborate effectively across technical (R&D/Product) and business stakeholders.
- Excellent communication skills (listening, verbal, and written) with the ability to translate complex customer pain points into value-driven solutions.

- Self-starter attitude with the drive to execute new ideas autonomously in a fast-paced, hyper-growth startup environment.
- Strong proficiency in CRM systems and modern sales tools (forecasting, dashboards, and reporting).
- Experience with modern sales tech stacks (e.g., SFDC, Gong, Granola, Claude, or advanced CRM configuration).



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About the job
Apply before
Oct 20, 2026
Posted on
Aug 21, 2026
Job type
Full Time
Experience level
Senior

Experience

4 years minimum

Location requirements
Suggest an edit

Singapore

Hiring timezones
Show UTC offsets

Singapore +/- 0 hours

Job categories
Customer Success Technical Account Management Solutions Engineering Enterprise Sales Blockchain Web3 Technical Customer Success Manager Technical Customer Success Engineer Senior Technical Success Manager Customer Success Technical Lead Technical Success Manager Technical Success Engineer Customer Success Technical Advisor Customer Success Technical Leader

Skills
CRM Gong Blockchain Web3 SaaS PaaS IaaS MEDDPICC Value Selling Sales Forecasting Granola Claude Technical Documentation Integration Coinbase Backpack

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About Blockaid

Learn more about Blockaid and their company culture.

View company profile

Blockaid is the onchain security platform for monitoring, detecting, and responding to onchain and offchain threats. Founded in 2022 by former Israeli cyber intelligence operatives, Blockaid provides an end-to-end solution that helps any company building in the web3 space keep their users safe.

The platform offers comprehensive security tools including smart contract monitoring, transaction simulation, dApp scanning, token security tools, and on-chain and off-chain threat hunting capabilities. Blockaid's real-time detection platform is purpose-built for web3 builders and operators to measure performance, mitigate risk, and prevent theft.

Trusted by industry leaders including Coinbase, MetaMask, Uniswap, OpenSea, Stellar, Backpack, and others, Blockaid has scanned over 5.9 billion transactions and prevented more than $13 billion in theft. The company combines dedicated security research, unmatched pre-and-post transaction visibility, and internet-wide scanning to detect and stop threats at their source. With offices in New York and Tel Aviv, Blockaid is backed by top-tier investors including Sequoia Capital, Greylock Partners, Google Ventures, and Ribbit Capital, having raised $83 million in funding.

Tech stack

Learn about the tools and technologies that Blockaid uses to build, market, and sell its products.

View tech stack

Python

SQL

StarkNet

Ethereum

Kubernetes

dbt

Kafka

RabbitMQ

Grafana

Kibana

Datadog
3 more

Blockaid employees can create an account to update this tech stack.

Apply now
Job expired?

Please let Blockaid know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Oct 20, 2026
Posted on
Aug 21, 2026
Job type
Full Time
Experience level
Senior

Experience

4 years minimum

Location requirements
Suggest an edit

Singapore

Hiring timezones
Show UTC offsets

Singapore +/- 0 hours

Job categories
Customer Success Technical Account Management Solutions Engineering Enterprise Sales Blockchain Web3 Technical Customer Success Manager Technical Customer Success Engineer Senior Technical Success Manager Customer Success Technical Lead Technical Success Manager Technical Success Engineer Customer Success Technical Advisor Customer Success Technical Leader

Skills
CRM Gong Blockchain Web3 SaaS PaaS IaaS MEDDPICC Value Selling Sales Forecasting Granola Claude Technical Documentation Integration Coinbase Backpack

Browse similar jobs
Remote Senior Customer-Success Jobs Remote Full Time Customer-Success Jobs Remote Senior Customer-Success Jobs in Singapore Remote Full Time Jobs in Singapore Remote Customer-Success Jobs in Singapore

Claim this profile BL Blockaid

Company size

201-500 employees

Founded in

2022

Chief executive officer

Ido Ben-Natan

Markets
Web3 Security Blockchain Cybersecurity On Chain Threat Detection Smart Contract Security Transaction Monitoring and Simulation dApp Security Scanning Crypto Wallet Security DeFi Security and Risk Management Token Security and Fraud Prevention SaaS Security Platform

Employees live in
United States

View company profile

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