Technical Business Analyst

AI Fire is a leading provider of fire and life safety services in the U.S. offering national account services via its vendor network at Academy Fire and serving local and regional customers through Impact Fire’s employed technicians across 45+ district offices nationwide. AI Fire has completed over 45 acquisitions and will continue to build upon its well-established acquisition and integration model with its new private equity partner. Benefits of joining AI Fire
When you join AI Fire you will receive:

- Competitive compensation

- Pay is on a weekly cycle, every Friday

- Career Advancement Opportunities

- Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

- Company paid short and long-term disability

- Immediately vested in our 401(k) company match

- Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.

- Exceptional guidance and support from our managers

- Collaborative culture & environment

- Opportunity to work alongside some of the best talent in the fire protection industry

Technical Business Analyst Overview We’re seeking a highly skilled Technical Business Analyst to support the optimization, enhancement, and ongoing evolution of our current D365 environment and our migration to a NetSuite environment. This role blends business process expertise, system configuration, and cross functional collaboration to ensure our field operations and back office teams are aligned, efficient, and empowered by technology. Key Responsibilities NetSuite Functional Ownership

- Serve as the primary functional expert for NetSuite, with a focus on modules and related workflows to support our accounting and finance team.

- Configure, test, and deploy NetSuite enhancements, customizations, saved searches, dashboards, and workflows.

- Translate business requirements into scalable NetSuite solutions that improve operational efficiency and data accuracy.

- Maintain system integrity by managing roles, permissions, and audit controls.

Operations

- Support and optimize processes including AP, AR, Financial close, Financial Reporting and more.

- Partner with accounting and finance leaders to streamline employee workflows, improve reporting, and enhance accounting outcomes.

- Evaluate and refine end to end service lifecycle processes to ensure alignment with best practices and system capabilities.

Business Analysis & Process Improvement

- Conduct requirements gathering sessions with stakeholders across finance and accounting.

- Document current-state and future-state processes, identifying gaps and opportunities for automation.

- Develop functional specifications, test scripts, and training materials.

- Lead UAT cycles and support go live activities for new features and system updates.

Cross-Functional Collaboration

- Act as a liaison between business users, IT, and external NetSuite partners.

- Provide ongoing support, troubleshooting, and issue resolution.

- Deliver training and knowledge transfer to end users to drive adoption and system proficiency.

Qualifications

- 3–5+ years of experience as a NetSuite Functional Analyst, Consultant, or Administrator.

- Strong expertise with Accounting and Finance and other Netsuite modules.

- Proven ability to configure NetSuite workflows, saved searches, forms, and dashboards.

- Experience with AP and AR Automation and workflows.

- Excellent analytical, communication, and documentation skills.

- Ability to manage multiple priorities and work effectively with both technical and non technical stakeholders.

- NetSuite certifications (ERP Consultant, Administrator, SuiteFoundation) are a plus.

Preferred Experience

- Exposure to SuiteFlow, SuiteAnalytics, and SuiteBuilder.

- Familiarity with integrations between