Technical Account Manager

About the Role

Arch Systems is seeking a talented Technical Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. This role will support both global customers and those operating in U.S. government and defense environments. Candidates must be based in the United States and a US citizen.

If you're prepared to cultivate and enhance client relationships, lead technical discussions, drive portfolio growth, and thrive in a collaborative and innovative environment, we want to hear from you!

What You Will Own & Drive

- Support the Customer Success team with pilots, deployments, renewals, and subsequent expansion programs

- Own projects across account management, program management, and professional services to improve customer satisfaction

- Track and coordinate technology deployments with customers and partners on a global scale

- Coordinate between customers and Engineering teams by prioritizing support requests and helping resolve technical and product questions

- Work directly with customers, alongside Technical Project Managers, Account Managers, and other Applications Engineers at Arch, to deliver successful rollouts and end-to-end solutions, including the Factory Map and across the broader product stack as needed

What You Bring to The Table

- 3+ years of Account Management or Customer Success experience in an Electronics Manufacturing or SaaS environment, with a proven track record of meeting or exceeding quota and driving strong customer satisfaction

- Bachelor's degree or equivalent

- Experience with project management methodologies

- Technical proficiency with Python, database queries, and API usage

- Strong analytical skills, with experience drawing insights from large data sets

- Excellent organizational skills and attention to detail

- Strong interpersonal and written/verbal communication skills, with the ability to manage multiple priorities simultaneously

- Cultural sensitivity and demonstrated ability to collaborate effectively across teams in Asia, Europe, and the Americas

What Makes You Stand Out

- Experience supporting government, defense, or highly regulated industry customers

- Experience working with GovCloud environments

- Experience working in or supporting manufacturing operations teams

- Experience in Network and/or IoT applications

- Advanced experience with scripting, Python, and complex database queries

- Strong project management experience around solution deployments

- Training or instructional experience with customers or internal teams

How We Will Support You

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Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies.

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Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully.

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Growth & Development Opportunities: Advance your career through hands-on experience in product leadership, data-driven decision-making, and technical innovation. Arch supports professional development with pathways for skill enhancement, leadership growth, and increasing product vision expertise.

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Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.

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Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment.

Application Process

Please submit resumes in English. We encourage passionate applicants to apply, even if they don’t meet every qualification. At Arch, we value authentici